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About the role
The Technical Data Operations Analyst manages recurring account update tasks and ensures operational excellence for software clients. They are responsible for monitoring task progress against SLAs, managing risks, and identifying opportunities for process improvement.
What they look for
Requirements
Qualified candidates should have 1-2 years of experience in a technical data or customer support role. Proficiency in Microsoft Excel, including VLOOKUP and Pivot tables, along with strong organizational and communication skills is required.
Benefits
Full description
About Profitero+
Profitero is a leading global SaaS commerce platform that uses predictive intelligence to help brands anticipate, activate and automate their next best action to fuel profitable growth. Our technology monitors 80+ million products daily, across 1200+ retailers and 70+ countries, helping brands optimise search placement, product content, pricing, stock availability, reviews and more. News outlets, including Good Morning America, The Wall Street Journal and Ad Age frequently cite and trust Profitero as a source of data for their stories. Now’s an exciting time to join our fast-growth business.
Profitero+ joined Publicis Groupe (a $13 billion global marketing services and technology company) as a standalone commerce division, infusing our business with significant product development resources and investment. while giving our employees an incredible launchpad for their careers. Profitero’s tech and data combined with Publicis tech, data and activation services positions us to be a true end-to-end partner for helping brands maximise eCommerce market share and profits.
Come be a part of our fast-paced, entrepreneurial culture and next stage of growth.
Location: Hybrid role based in Winnersh Triangle
Overview
The Technical Data Analyst Associate supports the delivery and quality of our eCommerce product data across a prescribed sub-set of activities. This entry-level role focuses on product content accuracy, taxonomy application, identifier research, and timely execution of defined product data tasks within client and project set-ups, while also supporting existing clients’ data updates to ensure account excellence throughout the contract.
The role will support a single global brand customer and requires experience delivering client projects and collaborating with offshore teams.
Responsibilities:
Product Data Management for Assigned Projects
- Perform a defined sub-set of product data tasks to support eCommerce and retailer data products.
- Action assigned tasks accurately and on time, following agreed processes and procedures.
- Identify missing or incorrect product information, validate product identifiers (EAN, UPC, RPC), brands, manufacturers, and client taxonomies.
- Escalate issues or questions to senior team members when clarification is needed.
Product Data Tasks Organisation and Monitoring.
- Update task progress in JIRA and internal tracking tools according to project timelines.
- Monitor completion of assigned tasks, ensuring timely communication in Slack and other team channels.
- Follow team processes and standards for all assigned product data tasks.
Support for Existing Clients
- Assist with data updates for existing clients under supervision, ensuring accuracy and consistency.
- Escalate any data discrepancies or blockers to senior colleagues promptly.
Learning and Development
- Take responsibility for understanding the tools, processes, and systems used for product data management.
- Build familiarity with internal standards for product data accuracy and completeness.
Qualified candidates will possess:
Education & Experience
- Recent graduate or first-role entrant in product data, analytics, eCommerce, or technical/business discipline
- No prior commercial experience required
Skills & Abilities
- Intermediate Excel skills (formulas, lookups, filtering, basic data manipulation)
- Strong attention to detail and accuracy in data handling
- Good organisational and time-management skills
- Ability to follow defined processes and instructions precisely
- Clear written and verbal communication in English
Aptitudes
- Quick learner, able to pick up processes and systems efficiently
- Comfortable working under supervision within a team environment
Behavioural
- Self-motivated and goal-oriented
- Reliable, responsible, and conscientious in completing assigned tasks
- Open to guidance and constructive feedback
- Ability to work well within a team environment
Performance
- Deliver assigned product data tasks accurately and on time
- Maintain high standards for data quality and completeness
- Communicate progress and escalate issues when required
- Deliver project objectives
Contacts
- Deployment team, Data Enrichment team
- Offshore data teams
In addition, the following will be an advantage:
- Basic familiarity with JIRA, Slack, or similar tools
- Interest in eCommerce and product data
The above lists are not exhaustive and the job holder is required to undertake such duties as may reasonably be requested within the scope of the post.
Why you want to work at Profitero+:
We want our employees to have an opportunity to share in the success that results from our dedication to service excellence, high-quality deliverables and an unparalleled client experience.
We hire only the best and provide the compensation, bonus and benefit programs appropriate for proven top-performing professionals. We want our employees to have an opportunity to share in the financial success that results from our dedication to service excellence, high-quality deliverables and an unparalleled client experience.
Our package include; An inclusive workplace that promotes diversity and collaboration; access to ongoing learning and development opportunities; competitive compensation and benefits package; flexibility to support work-life balance; comprehensive health benefits for you and your family; generous paid leave and holidays; wellness program and employee assistance.
At Profitero+, we are proud to be an equal opportunities employer. We welcome and encourage applications from people of all backgrounds, and do not discriminate on the basis of race, ethnicity, nationality, religion or belief, disability, age, citizenship, relationship status, sexual orientation, gender identity, or any other protected characteristic.
We are committed to providing a fair, accessible, and inclusive recruitment process. If you have any access needs - for example, related to disability, neurodivergence, or a health condition - please let us know. We’ll work with you to ensure the process works for you. Sharing this information will never impact your application.
