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Datavail

Junior Siebel Support Engineer

Datavail Hyderabad, Telangana, India

IT Services and IT Consulting · 1,001-5,000 employees

4 h ago
support-engineer Mid (2-5 yrs) Full-time India
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About the role

Provide L2/L3 production support for Oracle Siebel CRM and POS systems, including troubleshooting incidents and performing root cause analysis. Monitor application health, manage integrations, and support release and deployment activities.

What they look for

Oracle Siebel CRM Production Support L2/L3 Support Incident Troubleshooting Root Cause Analysis Application Monitoring Workflow Management Batch Processes Release Management Deployment Production Validation Integration Development POS Solutions ECommerce Platforms Operational Documentation

Requirements

Requires at least 2 years of experience supporting Oracle Siebel CRM applications in a production environment. Candidates must hold a bachelor's degree.

Full description

Job Title: Junior Database Administrator

Education: Any Graduate

Experience: 2+years

Location: Hyderabad

Key Skills: 2+ years supporting Oracle Siebel CRM applications in a production environment.

Job Description:

Responsibilities for SN Oracle Siebel CRM-POS Support Engineer:

  • 2+ years supporting Oracle Siebel CRM applications in a production environment.
  • Provide L2/L3 production support for Oracle Siebel CRM/POS System
  • Troubleshoot incidents, perform root cause analysis, and resolve application issues within SLA targets.
  • Monitor application health, integrations, workflows, and batch processes.
  • Support releases, deployments, testing, and production validation activities.
  • Coordinate with business users, service desk, infrastructure, and vendor teams to resolve issues.
  • Maintain operational documentation, knowledge articles, and support procedures.
  • Identify recurring issues and recommend process or system improvements.
  • Develop and support integrations with enterprise systems, eCommerce platforms, and POS solutions.

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