Engineering Manager (100% Remote)

Since our founding in 2011, our mission has been to improve the lives of seniors and their caregivers. We are deeply passionate about communication and committed to becoming the foremost provider of services and solutions that enable seniors to lead more meaningful and independent lives. We also understand the power of connection and the profound impact it has on the lives of individuals who are hard-of-hearing. By utilizing enhanced automatic speech recognition, human captioning, and innovative product development, we deliver easy-to-use, cutting-edge technology to our primarily senior customer base. Our near real-time phone captioning technology allows individuals with hearing loss to see what callers are saying, enabling them to regain their connection to the world.

ClearCaptions is a Federal Communications Commission (FCC)-certified telephone captioning provider, adhering to the highest industry standards of privacy, security, and professionalism. We recognize the importance of maintaining the trust and confidence of our customers, and we continually strive to exceed their expectations.

For more information about our services please visit clearcaptions.com.

The kind of people we look for:

• Versatile people who thrive on variety and challenge

• Excited about working in a fast-paced environment.

• Innate problem solvers who want to grow in a flexible, collaborative culture.

• Takes initiative, pushes boundaries, motivated to innovate.

• Individuals with a growth mindset who want to use their learning and relationship-building skills.

• Align with our company core values: Integrity, Accountability, Collaboration, Service and Quality.

Summary:

The Engineering Manager – ClearWellness serves as the engineering delivery leader for all ClearWellness technology initiatives. This role is responsible for coordinating software development efforts, managing sprint execution, prioritizing technical work, and ensuring successful delivery of solutions that support ClearWellness' mission of helping seniors age safely and independently.

The Engineering Manager provides day-to-day leadership for ClearWellness engineering activities while partnering closely with Product Management, Enterprise Architecture, Security, Compliance, Operations, and executive leadership. This role ensures engineering resources are focused on the highest-value business initiatives and that all solutions align with healthcare, security, and organizational requirements.

This role focuses on execution and team leadership rather than enterprise architecture ownership. The Engineering Manager collaborates with architecture teams to implement approved designs and standards while providing practical engineering input based on business and operational needs.

This role combines healthcare technology experience, HIPAA knowledge, Agile delivery leadership, cloud-native development expertise, AWS and DynamoDB experience, and a passion for building and mentoring engineering teams. Experience with AI technologies is a plus and provides a strong leadership development path toward future Engineering Director responsibilities.

What This Role Does:

• Serves as the primary engineering lead for all ClearWellness technology initiatives.

• Maintains disciplined portfolio management, ensuring teams execute only-on approved development initiatives and avoid unplanned or unauthorized work.

• Serves as the connective tissue between technical stakeholders, enabling clear communication and effective handoffs without becoming a bottleneck.

• Oversees offshore contractor relationships, including communication, expectation-setting, and delivery oversight.

• Collaborates with Engineering leadership to oversee technical design, estimation, planning, testing, and release management processes.

• Coordinates software development activities across internal engineering teams, contractors, and third-party vendors.

• Evaluates technical efforts and recommends prioritization based on business impact, customer value, operational requirements, and regulatory needs.

• Partners closely with Product Management, Operations, Customer Experience, Compliance, and executive stakeholders.

• Collaborates with Enterprise Architects, Solution Architects, Security, and Infrastructure teams, ensuring ClearWellness solutions align with approved architectural standards, security requirements, and technology roadmaps.

• Maintains close partnership with DevOps, IT, and Systems Administration to ensure smooth deployments, monitoring, and lifecycle support.

• Ensures all solutions comply with HIPAA, privacy, security, and healthcare data handling requirements.

• Performs other duties as assigned.

What You Will Bring:

• Bachelor's degree in computer science, engineering, information systems, or related field required.

• A minimum of seven (7) years of software engineering experience.

• A minimum of three (3) years of technical leadership, engineering management, or team lead experience.

• Experience working within healthcare, healthcare technology, digital health, wellness, telehealth, or other regulated industries.

• Demonstrated ability to lead through influence, including mentoring others, leading initiatives or workstreams, contributing to best practices, and driving cross-functional outcomes.

• Ability to plan and manage at both strategic and tactical operational levels. Works to achieve goals while overcoming obstacles and/or planning for contingencies.

• Strong analytical, planning, and budgeting skills.

• Excellent verbal and written communication, presentation, and problem-solving skills.

• Self-starter with strong organizational and time management skills, self-directed and able to handle multiple priorities with demanding timeframes.

• Ability to work collaboratively with colleagues and staff to create a high-quality, results-driven, team-oriented environment.

• Demonstrated ability to use discretion, make sound decisions, and maintain confidentiality.

• Willingness and ability to work flexible hours as needed and travel up to 10%, which may include occasional overnight travel.

• Proficiency in Microsoft Office Suite and modern communication tools for virtual teams such as Microsoft Teams and Slack.

Physical Demands:

In accordance with the Americans with Disabilities Act (ADA) and applicable state and local laws, the Company will provide reasonable accommodations to qualified individuals with documented disabilities to enable them to perform the essential functions of the job, unless such accommodations would impose an undue hardship. Employees seeking accommodation should contact the People Department to initiate the interactive process.

Employees may experience the following physical demands for extended periods of time:

• Sitting, standing, and walking (90-100%)

• Keyboarding (95-100%)

• Viewing computer monitor, tablet, and cell phone requiring close vision (70-90%)

Work Environment:

100% Remote with Travel: Work environment is primarily indoors (home office, customer or vendor sites, or other business meeting venues); travel may involve exposure to varying weather and temperature conditions, as well as driving and traffic hazards. Travel is required, approximately 10%, and may include overnight and out-of-state trips.

Compensation:

$130,000 to $150,000 plus 5% determined by competitive market analysis and internal equity considerations. Final compensation will be based on the candidate’s qualifications, experience, and business needs. For details on our comprehensive benefits program, visit www.clearcaptions.com/careers to explore our total rewards package.

Intrigued to learn more?

When you apply for this role, your information will be personally reviewed by our talent acquisition team (not by a robot). You can expect to hear back from us if we think there could be a fit and what next steps look like.

ClearCaptions is an equal opportunity employer committed to inclusion and diversity. All employment decisions are based on business needs, job requirements, and individual qualifications, without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, Veteran status, or other legally protected characteristics.

Disclaimer:

The above information in this description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees to do this job.

ClearCaptions does not offer sponsorship for work authorization. Candidates must be authorized to work for any employer in the US without a current or future need for Visa sponsorship.

Protecting Your Candidate Experience

At ClearCaptions, your candidate experience matters to us. To ensure transparency and security throughout the hiring process, please keep the following in mind:

• All legitimate ClearCaptions job openings are posted exclusively on this careers page.

• Our recruiters will only contact you from verified @clearcaptions.com email addresses.

• We will never offer a job through LinkedIn messages or any social media platform.

• We will never ask for sensitive personal information (like banking details or Social Security numbers) during early stages of the hiring process.

We encourage all applicants to stay vigilant against online job scams, especially those that misuse company names or logos to appear legitimate. If you receive a message that seems suspicious or doesn’t follow these guidelines, please don’t engage. You’re welcome to verify any opportunity by reaching out to us directly at recruiting@clearcaptions.com.

We’re committed to a hiring process that is respectful, secure, and clear every step of the way.