Business Process Analyst

Overview

Compensation We Offer

• The initial compensation for this position ranges from $71,760 to $107,275 Per Year, depending on experience, location and internal equity considerations

Possible Additional Compensation (may vary based on position eligibility)

• Possible Bilingual Differentials: Up to 7.5% for qualifying direct-service roles; up to $80.00/month flat fee for qualifying non-direct service roles.

Benefits We Offer

• Benefits Eligibility starts on day ONE

• We provide a robust benefits package which includes medical, dental, vision, See our Benefits Page HERE.

• 401K Employer Match up to 4%

• Competitive Time Off Plans

Must meet eligibility requirements based on employment status

Pay Range

$71,760 - $107,275 Job Summary

Under the general supervision of the Senior Vice President of Administration, the Business Process Analyst (BPA) is responsible for partnering across the agency to analyze administrative business processes to identify, document and drive improvement. This position will be responsible for introducing standards for process improvement. The BPA will be a hybrid role and will need to act as a Business Process Analyst, Business Analyst, and Project Coordinator. Through coaching and support by the Director of Projects, this position will leverage the PMO structures and methodologies.

Responsibilities

Business Process Analyst

• Lead, support, and consult on the planning and execution of process improvement initiatives
• Assess opportunities for improvement and develop proposals
• Conduct thorough assessment of existing processes to identify inefficiencies, bottlenecks and areas of improvement
• Identify and apply appropriate process improvement tools, such as data mining, process observations, run charts, process mapping, and root cause analysis
• Apply and promote change management principles to drive success factors
• Collaborate with stakeholders across departments to gather input, gain buy-in, and foster a culture of continuous improvement
• Leading and/or supporting facilitation of cross-functional teams to plan and execute change
• Serve as subject matter expert and support the development of process improvement capabilities and practices
• Support data collection, analysis, and establish reporting activities to monitor performance
• Design tools and templates for use in process improvement activities
• Advocate organizational process improvement
• Develop presentations and effectively communicate to all levels of the organization
• Support in training of process improvements
• Promote process improvement principles and capabilities

Business Analyst

• Identify resource requirements and work with teams to achieve process improvement goals
• Determine the business needs & requirements
• Business Process Analyst
• Elicit, identify, and analyze various user problems and make appropriate recommendation
• Determine operational objectives by studying business functions, gathering information, evaluating input and output requirements
• Partner with the Business to evaluate and recommend process, workflow and technology solutions and manage vendor functionality enhancements to meet the business needs
• Develop business case for initiatives that address goals, system & processes affected, risks, benefits, and role forecasts
• Partner with internal and external customers to develop test strategy, plans and cases to ensure thorough testing prior to introducing solutions to production

Partner with the business and IT in the design, planning and conducting end-user training

Project Coordinator

• Manages, leads or participates in a variety of strategic and operational projects
• Implements, utilizes and communicates PMO methodologies and processes to ensure accuracy, consistency and thoroughness
• Facilitate team meetings and workgroups towards achievement of objectives
• Communicate status updates, health status, as well as identify, manage, and escalate risks to mitigate impacts
• Ensure benefits realization through identifying, tracking, and fulfilling process improvement milestones and deliverables based on project plan
• Identify key tasks and sequence, project milestones, owners, deadlines
• Manages project schedule, scope, and budget
• Performs other duties as assigned

Qualifications

• To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform essential job functions. All employees are responsible for keeping job requirements up to date. This can include but are not limited to certifications, licensure, and maintaining a clear criminal record.
• Bachelor of Arts/Science (B.A./B.S.) degree or equivalent experience in business or related field.
• Minimum three (3) years' experience in business process analysis.
• Proficiency in Microsoft Office suite, including Excel, PowerPoint, and Visio.
• Experience in project and change management.
• Relevant certification in business process management or related field
• Working knowledge and process improvement methodologies, such as Lean Six Sigma
• Ability to represent and market the Agency in a variety of settings and with a wide array of target audiences.
• Ability to develop and make presentations.
• Advanced writing skill.

Job Competencies

Business Acumen Knows how businesses and organizations work; knowledgeable in current and possible future policies, practices, trends, and information affecting his/her business and organization; knows the competition and is aware of how strategies and tactics work in the marketplace.

Change Management Proactively assesses the need for change to assure that appropriate resources are available to facilitate changes, considers factors that will support or hinder change initiatives, enthusiastically promotes change in terms of the expected benefits as well as removing or lowering the impact of potential obstacles.

Manages Multiple Priorities Handles multiple assignments and priorities yet still fulfills all commitments. Readily accepts new responsibilities and adapts well to changes in procedures. Gives appropriate priorities to various work demands.

Organizing Can marshal resources (people, funding, material, support) to get things done; can orchestrate multiple activities at once to accomplish a goal; uses resources effectively and efficiently; arranges information and files in a useful manner.

Relationship Building/Networking Builds rapport and develops alliances with a broad range of people. Adjusts communication style to meet the needs of individuals at various organizational levels and to meet the needs of families. Forms alliances by demonstrating concern and respect for others, as well as by highlighting common interests and aspirations. Leave others feeling that they will be a trusted ally and is careful to act in ways that reinforce that trust over time.

Physical Requirements

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is occasionally required to stand; walk; sit; use hands to handle, or feel objects, tools, or controls; reach with hands and arms; climb stairs; balance; stoop; kneel, crouch or crawl; talk or hear; taste or smell. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.

Driving Required Will not have unsupervised contact with children. Requires full background check and TB Exam. We are an Equal Opportunity Employer, which includes providing reasonable accommodations for individuals with a disability. We will consider for employment, qualified Applicants with Criminal Histories in a manner consistent with ordinance 184652 Sec.189.04 (a) and San Francisco Police Code, Article 49. Section 4905.