Reconstruction Project Manager

SERVPRO Team Miller is the leading SERVPRO team in the country - we were named Franchise of the Year in 2020 and have regularly rated in the top 5 out of 2000+ teams across the country. With 24 territories across Michigan and Indiana, we service all of Metro Detroit, Saginaw/Midland Counties, Fort Wayne, and Indianapolis. Family owned and operated by the Miller Family, when you join our team you are joining our family. We are incredibly team oriented and strive to be the best of the best - we grow from within and we prioritize training and certifications for our teammates. Do you love helping people through difficult situations?Then don’t miss your chance to join our team as a Reconstruction Project Manager. In this position, you will be making a difference each and every day. We have a sincere drive toward the goal of helping make fire and water damage “Like it never even happened”!Our team is seeking someone who is comfortable working hard in challenging situations, enjoys meeting new people, has excellent communication skills, enjoys supervising others, and is a serious multi-tasker. If you are self-motivated and have superb interpersonal skills, then you’ll thrive in this work environment. Are you highly dependable and super-excited about routinely exceeding expectations? Then YOU may be our perfect HERO!As a valued SERVPRO® employee, you will receive a competitive pay rate, with opportunity to learn and grow.

Job Description

Plan and execute reconstruction projects while ensuring a high quality of service in all dealings with customers, clients, sub-contractors, and resource providers involved in reconstruction services. Manage the entire customer experience and overall customer satisfaction.

Responsibilities

• Evaluate and sell projects
• Educate customers on process
• Identify and document project scope of work
• Maintain customer and client communications
• Review estimates
• Obtain customer and client agreement on scope and estimate
• Ensure proper permits are acquired
• Create project schedule, timeline, and budget
• Identify and qualify subcontractors and resource providers
• Negotiate terms and set expectations with customers and clients
• Storm Response Deployment: Employees in this position may be asked to assist with localized storm events and catastrophe (CAT) response efforts in other Team Miller locations. Employees should be able to travel on short notice for temporary assignments supporting disaster recovery operations.

Qualifications

• Superb customer service track record
• Effective written and oral communication
• Experience in restoration and/or construction preferred
• High school diploma/GED
• Ability to successfully complete a background check subject to applicable law
• 2 year Restoration background is preferred
• IICRC certifications are a plus

Physical & Work Environment Requirements

• Exposure to extreme conditions such as heat
• Walking and standing for long periods of time, driving, sitting, climbing
• Ability to climb ladders and work at ceiling heights

Benefits Offered

• Medical, Vision, Dental
• 401K Matching
• Company Paid Life Insurance
• Commissioned Bonus Structure
• Paid Time Off
• Paid Holidays
• Paid Career Training & Certification Opportunities
• Employee Referral Program
• Customer Service Recognition Program