Salesforce Technical Business Analyst - London, UK

Salesforce Technical Business Analyst

About the Job you are considering:

Capgemini Financial Services is seeking a highly experienced Salesforce Technical Business Analyst Product Owner to support strategic CRM transformation initiatives within the Financial Services sector The successful candidate will bring deep Salesforce delivery expertise strong business analysis capabilities and product ownership experience to define shape and deliver business critical Salesforce solutions

Hybrid working:

The places that you work from day to day will vary according to your role, your needs, and those of the business; it will be a blend of Company offices, client sites, and your home; noting that you will be unable to work at home 100% of the time.

Your Role:

• Act as the Product Owner and Technical Business Analyst for Salesforce CRM transformation programmes within Financial Services

• Define and communicate product vision strategy roadmap and target operating model aligned to business objectives

• Engage with senior business stakeholders and SMEs to shape and agree feature level vision priorities benefits and outcomes

• Lead requirements gathering process mapping and discovery workshops independently

• Translate business strategy and customer journey requirements into well-defined Epics Features User Stories and Acceptance Criteria

• Own refine and prioritize the product backlog to ensure maximum business value and alignment with strategic objectives

• Collaborate with Salesforce architects and delivery teams to design scalable and sustainable solutions

• Identify manage and communicate cross-functional dependencies risks and impacts across business and technology teams

• Support Agile ceremonies sprint planning backlog refinement demonstrations UAT and release planning activities

• Ensure solutions align with governance standards regulatory requirements and organizational ways of working

• Drive continuous improvement across business processes customer journeys and Salesforce platform capabilities

Your Skills:

• Extensive experience as a Salesforce Technical Business Analyst Product Owner or Senior Business Analyst within the Financial Services sector

• Deep Salesforce CRM delivery expertise including largescale transformation programmes

• Proven ability to define product vision strategy target operating model and roadmap for business transformation initiatives

We are a Disability Confident Employer:

Capgemini is proud to be a Disability Confident Employer (Level 2) under the UK Government’s Disability Confident scheme. As part of our commitment to inclusive recruitment, we will offer an interview to all candidates who:

• Declare they have a disability, and

• Meet the minimum essential criteria for the role.

• Please opt in during the application process.

Make It Real (what does it mean for you):

• You’d be joining an accredited Great Place to work for Wellbeing in 2024. Employee wellbeing is vitally important to us as an organisation. We see a healthy and happy workforce a critical component for us to achieve our organisational ambitions.

To help support wellbeing we have trained ‘Mental Health Champions’ across each of our business areas, and we have invested in wellbeing apps such as Thrive and Peppy.

• You will be empowered to explore, innovate, and progress. You will benefit from Capgemini’s ‘learning for life’ mindset, meaning you will have countless training and development opportunities from thinktanks to hackathons, and access to 250,000 courses with numerous external certifications from AWS, Microsoft, Harvard ManageMentor, Cybersecurity qualifications and much more.

• You will be joining one of the World’s Most Ethical Companies®, as recognised by Ethisphere® for 13 consecutive years. We live our values by making ethical business choices every day. Working ethically is at the centre of our culture at Capgemini, meaning you will be helping to create a future we can all be proud of.

Why you should consider Capgemini:

Growing clients’ businesses while building a more sustainable, more inclusive future is a tough ask. When you join Capgemini, you’ll join a thriving company and become part of a collective of free-thinkers, entrepreneurs and industry experts. We find new ways technology can help us reimagine what’s possible. It’s why, together, we seek out opportunities that will transform the world’s leading businesses, and it’s how you’ll gain the experiences and connections you need to shape your future. By learning from each other every day, sharing knowledge, and always pushing yourself to do better, you’ll build the skills you want. You’ll use your skills to help our clients leverage technology to innovate and grow their business. So, it might not always be easy, but making the world a better place rarely is.

About Capgemini:

Capgemini is an AI-powered global business and technology transformation partner, delivering tangible business value. We imagine the future of organizations and make it real with AI, technology and people. With our strong heritage of nearly 60 years, we are a responsible and diverse group of over 420,000 team members in more than 50 countries. We deliver end-to-end services and solutions with our deep industry expertise and strong partner ecosystem, leveraging our capabilities across strategy, technology, design, engineering and business operations. The Group reported 2025 global revenues of €22.5 billion.