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Amazon

Support Engineer, EPR PayOnBehalf

Amazon Hyderabad, Telangana, India

Software Development · 10,001+ employees

12 h ago
support-engineer Mid (2-5 yrs) Full-time India
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About the role

The Support Engineer will manage seller compliance activities, including the publication of EPR reports and remit declarations for EU sellers. They are also responsible for automating manual processes, maintaining data pipelines, and collaborating with stakeholders to troubleshoot technical issues.

What they look for

Software development Technical support Scripting Troubleshooting Debugging SQL AWS Lambda SQS SNS Dynamo DB S3 Cloudwatch Agile Scrum Web services

Requirements

Candidates must have at least 2 years of experience in software development or technical support, along with proficiency in scripting and system debugging. Experience with agile workflows and knowledge of distributed systems or web services is highly preferred.

Full description

We want Amazon.com to be the place where our customers can find, discover and buy anything online! Whatever our customers tell us they want, we will find the means to deliver. In doing so, we will create the most customer-centric company in the universe, a company that customers from all over the globe will recognize, value, and trust for both our products and our service. With your help, Amazon.com will continue to enable people to discover new worlds and create change in a meaningful and lasting way.

We are looking for experienced support Engineers who can lead support activities for seller compliance in delivering high quality software solutions to support variety of customer use cases and are scalable to handle amazon volume.

Key job responsibilities The SE role in the EPR Pay-on-behalf team is responsible for working with Tech and Non-Tech stakeholders to ensure smooth and on-time publication of EPR Reports, and on-time EPR Remit declarations for EU Sellers. The SE is expected to learn the technologies and use the tools required to perform data processing like: Cradle, SQL, Ratchit, Quicksight, AWS technologies like: Lambda, SQS, SNS, Dynamo DB , S3 , Cloudwatch. Over the past 2 years, we have seen a 50% YOY seller growth and the SE should be invested to automate the manual processes associated with monthly cycles. The SE will be owning the process of driving discussions with PMT and other stakeholders to generate and maintain the metrics and work with SDM to build script and tools for test infrastructure and troubleshooting the bugs reported.

In addition, the SE will maintain the pipelines to keep it healthy, and drive other core support engineering initiatives.

Basic Qualifications: - 2+ years of software development, or 2+ years of technical support experience - Experience scripting in modern program languages - Experience troubleshooting and debugging technical systems - Experience in agile/scrum or related collaborative workflow

Preferred Qualifications: - Knowledge of web services, distributed systems, and web application development - Experience troubleshooting & maintaining hardware & software RAID - Experience with REST web services, XML, JSON

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

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