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Managed Services Lead / Delivery Manager

Joyful Craftsmen AG Serbia

IT Services and IT Consulting · 51-200 employees

Oct 22
Remote project-manager Senior (5-10 yrs) Contractor Serbia
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About the role

The Managed Services Lead will design and build a new managed services offering, including standard operating procedures and client onboarding frameworks. They will also manage vendor relationships and ensure the infrastructure is scalable, secure, and ready for market deployment.

What they look for

Managed Services AI BI Data Platform Data Governance Standard Operating Procedures Cloud Ecosystems Microsoft 365 Azure AWS Networking Virtualization Backup and Disaster Recovery Cybersecurity PowerShell Bash

Requirements

Candidates must have at least 5 years of experience in a mature MSP environment and expert-level knowledge of cloud ecosystems like Azure and AWS. Strong technical skills in systems engineering, automation, and cybersecurity are required, along with excellent project management and technical writing abilities.

Full description

Overview: We are seeking an experienced, entrepreneurial Managed Services Lead to design, build, and launch our new Managed Services offering from the ground up. In this role, you will lead the design and setup of the Managed Services around AI-, BI-, Data Platform- and Data Governance- Managed Services. You will be the technical mastermind responsible for establishing our standard operating procedures, building client onboarding frameworks, and ensuring our infrastructure is scalable, secure, and ready for market deployment.

Responsibilities

  • Standardization: Define and implement standardized service catalogs, backup strategies, patch management policies, and security frameworks for future clients.
  • Onboarding Frameworks: Create the technical blueprints, discovery checklists, and automation scripts required to transition new clients into our managed environment seamlessly.
  • Vendor Management: Evaluate, negotiate, and integrate third-party vendor solutions, including cloud providers, cybersecurity tools, and helpdesk escalation paths.
  • Documentation: Build the internal knowledge base and standard operating procedures (SOPs) from scratch.

Qualifications

  • Experience: Minimum of 5+ years of experience working inside a mature MSP environment, with proven experience building or heavily optimizing PSA tools.
  • Technical Depth: Expert-level knowledge of core MSP platforms and cloud ecosystems (Microsoft 365, Azure, AWS).
  • Systems Engineering: Strong background in networking (firewalls, switches, VLANs), virtualization, backup/disaster recovery (BDR) solutions, and modern cybersecurity frameworks.
  • Automation: Proficiency in scripting languages (such as PowerShell or Bash) to automate deployment, monitoring, and self-healing alerts.
  • Soft Skills: Strong project management abilities, excellent technical writing skills, and an entrepreneurial mindset capable of working with minimal supervision and a customer-first-mindset.

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