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Nestle Operational Services Worldwide SA

Global Digital Campaign Project Manager

Nestle Operational Services Worldwide SA Linda-a-Velha, Portugal

Food and Beverage Services · 10,001+ employees

Sep 02
project-manager Mid (2-5 yrs) Full-time Portugal
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About the role

The role involves designing and delivering global CRM campaigns to drive omni-channel growth through personalization and consumer engagement. You will collaborate with cross-functional teams to integrate messaging across various digital channels while ensuring compliance with brand and regulatory standards.

What they look for

Digital Marketing CRM Project Management Customer Engagement Audience Segmentation Personalization E-commerce Stakeholder Management Communication Data Analysis Content Strategy Campaign Management Cross-functional Collaboration Brand Standards Regulatory Compliance

Requirements

Candidates must have at least 2 years of experience in digital marketing and CRM within complex matrix organizations. Strong project management skills, commercial acumen, and the ability to manage cross-cultural teams are essential for success in this role.

Full description

Position Snapshot

  • Permanent position
  • Location: Lisbon
  • Company: Nestlé Nespresso HUB
  • Full-time / Hybrid mode

Position Summary

Nestlé Nespresso is currently looking for a Global Digital Activation Campaign Project Manager. You will drive the global NABs digital marketing activation roadmap, enabling markets to deliver sustainable omni-channel growth through CRM activation, personalization, consumer engagement, and digital marketing programs.

A Day in the Life of a Global Digital Activation Campaign Project Manager

  • Design and deliver CRM campaigns integrating the NABs portfolio into the broader Nespresso CRM strategy.
  • Develop CRM content and templates across email, push notifications, SMS, and other customer engagement channels.
  • Collaborate with Digital Activation Programmes teams to integrate NABs messaging into lifecycle and trigger-based programs.
  • Leverage customer data, segmentation, and personalization capabilities to maximize campaign relevance and engagement.
  • Coordinate with internal and external creative partners to brief, test, and validate activation assets.
  • Support the evolution of the OneSearch framework through insights, content, and digital activation deliverables.
  • Provide markets with communication guidelines, audience segmentation insights, and personalization best practices.
  • Ensure activations comply with brand standards, regulatory requirements, and global governance principles.

What Will Make You Successful…

  • 2+ years of experience in Digital Marketing and CRM.
  • Experience working in complex matrix organizations and managing multiple stakeholders across markets and regions.
  • Strong commercial acumen with experience driving business growth through eCommerce and digital channels.
  • Excellent project management and communication skills.
  • Knowledge of CRM activation, customer engagement, audience segmentation, and personalization strategies.
  • Strong attention to detail and ability to manage tight deadlines.
  • Comfortable working with cross-functional and cross-cultural teams.
  • Entrepreneurial spirit, growth mindset, and proactive attitude.
  • Fluent English communication skills.

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