JobCubby JobCubby
Sign up
Deloitte - Recruitment

Outcome Testing Analyst – Motor Finance - Redress and Commission Complaints

Deloitte - Recruitment Manchester, England, United Kingdom

Business Consulting and Services · 10,001+ employees

Oct 21
qa Mid (2-5 yrs) Full-time Contractor United Kingdom
Create a free account to apply — email only, no card. You can also save this posting or score it against your profile with AI.

Applying here? Try the free cover letter tool — paste this posting and your résumé, no account needed.

About the role

The analyst will perform quality assurance checks and outcome testing across motor finance processes to ensure fairness and accuracy. They will also document findings, identify risks, and collaborate with stakeholders to drive continuous improvement.

What they look for

Quality assurance Outcome testing Analytical skills Attention to detail Process review Compliance Risk assessment Data analysis Reporting Governance Stakeholder management Financial services Customer journey mapping Documentation

Requirements

The ideal candidate possesses strong analytical skills, excellent attention to detail, and the ability to assess process quality. Previous experience in QA, compliance, risk, or financial services is highly desirable.

Benefits

Competitive salary Collaborative team environment Career development

Full description

Job Title: Outcome Testing Analyst – Motor Finance - Redress and Commission Complaints

Duration: 3 months, with a strong chance of extension

Location: Hybrid, 2 to 3 days in the office, the rest working from home

Day Rate: Competitive, Inside IR35

Competitive Day Rate: Competitive Inside IR35

Payroll provider - Rockford Payroll Info for Contingent Workers – Rockford Pay

Overview

We are seeking a detail-oriented and analytical Outcome Testing Analyst to support redress activity linked to commission complaints within a leading motor finance business. This role is suited to someone who is confident reviewing cases, assessing customer outcomes, and ensuring redress decisions are fair, accurate, and aligned to regulatory and business expectations.

About the Role

In this role, you will support outcome testing activity across redress cases arising from commission complaints. You will review customer files, assess the quality and consistency of decisions, identify issues or exceptions, and help ensure customers receive the correct redress outcome. Working closely with operational, compliance, risk, and customer service teams, you will play an important part in supporting remediation activity and improving controls.

Key Responsibilities

  • Carry

out outcome testing across redress cases linked to commission complaints.

  • Review

case files, data, and supporting evidence to assess whether outcomes are fair, accurate, and consistent.

  • Identify

trends, exceptions, risks, and potential control weaknesses.

  • Document

findings clearly and provide practical recommendations for improvement.

  • Support

the development and execution of outcome testing plans.

  • Work

with stakeholders to resolve issues and support remediation activity.

  • Contribute

to reporting, governance, and continuous improvement initiatives.

  • Ensure

testing activity is completed accurately, efficiently, and on time.

About You

  • Strong

analytical skills and excellent attention to detail.

  • Ability

to assess customer outcomes and identify where redress decisions may require further review.

  • Clear

written and verbal communication skills.

  • Experience

in outcome testing, QA, compliance, risk, operations, complaints handling, or financial services is desirable.

  • Organised,

proactive, and comfortable working with multiple stakeholders.

  • A

commitment to delivering high standards and fair customer outcomes.

What We Offer

  • The

opportunity to support a high-profile redress programme within a leading motor finance business.

  • A

collaborative and supportive team environment.

  • Experience

in outcome testing, governance, remediation, and customer outcomes.

  • Competitive

day rate.

How to Apply

If you are interested in supporting redress activity and helping ensure fair outcomes for customers in relation to commission complaints, we’d love to hear from you.

Apply now to join our Manchester team.

Similar roles