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SICPA SA

Digital Operations L2 Cloud Support Engineer - APAC

SICPA SA Sepang, Selangor, Malaysia

Business Intelligence Platforms · 1,001-5,000 employees

14 h ago
support-engineer Mid (2-5 yrs) Full-time Malaysia
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About the role

The role involves operating and maintaining digital solutions and cloud infrastructure, including deployment, configuration, and incident management. You will perform technical troubleshooting, root cause analysis, and contribute to process documentation and knowledge base maintenance.

What they look for

Kafka SQL PostgreSQL Oracle Splunk AWS CloudWatch Grafana Prometheus Docker Kubernetes AWS Bash Python Postman ArgoCD CI/CD

Requirements

Candidates must hold a Bachelor's degree in Information Technology or Engineering and possess strong technical skills in cloud infrastructure and automation tools. Experience in application deployment, service management, and excellent problem-solving abilities are required, along with fluency in English and Malay.

Full description

Digital Operations L2 Cloud Support Engineer - APAC

ROLE:

  • Operate the Digital Solutions provided by SICPA and the underlying Cloud Infrastructure (maintain, deploy upgrades, manage resources, ensure business continuity)
  • Perform configuration changes and deployment of new versions.
  • Respond to Incidents and Requests escalated by Digital Operations L1 Support
  • Update Incidents and Requests in Ticketing tool
  • Perform technical troubleshooting and resolve incidents, or identify bugs and complex technical issues.
  • Perform Root Cause Analysis, document findings and drive corrective actions
  • Escalate Incidents and Requests to L3 Support where appropriate.
  • Maintain Knowledge Base
  • Contribute to the maintenance of Process Documentation

PROFILE:

  • You have a Bachelor’s degree or equivalent in Information Technology, Engineering or related. Certifications would be an advantage.
  • You have experience in deployment and management of applications on Cloud infrastructure, solution administration, customer support, service management. Experience in project management is an advantage.
  • Strong technical skills in Kafka, SQL (PostgreSQL/Oracle), Splunk, AWS CloudWatch, Grafana, Prometheus, Docker, Kubernetes, AWS.
  • Familiarity with scripting and automation tools such as Bash, Python, Postman, and CI/CD platforms including ArgoCD and Argo Workflows.
  • Excellent analytical and problem-solving abilities
  • Strong stakeholder management, customer service, communication, and documentation skills.
  • Highly organized with the ability to prioritize tasks and manage multiple activities in a fast-paced environment.
  • Fluent in Malay and English; additional language skills are an advantage.
  • ITIL certification is a plus.
  • A proactive, resilient team player who thrives under pressure, embraces continuous learning, and is willing to work shifts, on-call schedules, or travel when required.

JOIN US!

We offer an exciting and challenging role, with great potential for personal development and a truly global impact. Help us contribute to a more secure world and enable trust in the digital society!

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