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Salesforce Business analyst

SCI SOLUTIONS GLOBAL

IT Services and IT Consulting · 11-50 employees

Yesterday
Remote Senior (5-10 yrs) Contractor
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About the role

The Salesforce Business Analyst will gather and document functional requirements while translating business objectives into detailed specifications. They will also facilitate stakeholder sessions and collaborate with technical teams to support Salesforce implementation and optimization initiatives.

What they look for

Salesforce Business Analysis Sales Cloud Service Cloud Requirements Gathering Functional Specifications User Stories Process Mapping Agile Backlog Management Stakeholder Management Jira Confluence Azure DevOps Release Management

Requirements

Candidates must have at least 5 years of experience as a Business Analyst with specific expertise in Salesforce Sales or Service Cloud. A bachelor's degree in a relevant field is required, along with strong skills in Agile methodologies and documentation.

Full description

This is a remote position.

Job Title: Salesforce Business Analyst

Job Type: Contract

Work Location: 100% Remote (Candidates must reside in the EST Time Zone)

W2 Only, can not accept 3rd party resume for this role

Job Summary

We are seeking an experienced Salesforce Business Analyst to support a large-scale enterprise Salesforce initiative for a global technology organization. The ideal candidate will possess strong analytical skills, experience working with Salesforce platforms, and the ability to collaborate effectively with business stakeholders and technical teams.

Key Responsibilities

  • Gather, analyze, and document business and functional requirements.
  • Translate business objectives into detailed functional specifications.
  • Facilitate stakeholder meetings, workshops, and requirement sessions.
  • Create process maps, user stories, use cases, and business documentation.
  • Manage and prioritize product backlogs in collaboration with Product Owners.
  • Support Salesforce implementation, enhancement, and optimization initiatives.
  • Work closely with developers, QA teams, and business users throughout the project lifecycle.
  • Identify opportunities to improve business processes using Salesforce capabilities.
  • Participate in Agile ceremonies including sprint planning, backlog grooming, and retrospectives.
  • Ensure solutions align with business objectives and enterprise standards.

Required Qualifications

  • Bachelor's degree in Business, Information Systems, Computer Science, or a related field.
  • 5+ years of Business Analyst experience.
  • Proven experience as a Salesforce Business Analyst.
  • Strong knowledge of Salesforce Sales Cloud and/or Service Cloud.
  • Excellent requirements elicitation and documentation skills.
  • Experience creating user stories, process flows, and functional specifications.
  • Experience managing product backlogs and supporting Agile projects.
  • Strong communication, presentation, and stakeholder management skills.
  • Ability to work independently in a fully remote enterprise environment.

Preferred Qualifications

  • Salesforce Administrator Certification (preferred).
  • Experience with Salesforce consulting partners or enterprise Salesforce implementations.
  • Experience with Jira, Confluence, Azure DevOps, or similar Agile tools.
  • Knowledge of Salesforce best practices and release management.