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Orange Services

Frontline Support Engineer

Orange Services Romania

Information Technology & Services · 1,001-5,000 employees

9 h ago
support-engineer Junior (0-2 yrs) Full-time Romania
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About the role

Act as the first point of contact for customers via phone and email to resolve technical issues using diagnostic tools. Collaborate with the team to ensure incident resolution while maintaining high standards of customer satisfaction and service quality.

What they look for

Customer support Technical support Network management Windows administration Microsoft Office Problem solving Customer satisfaction Communication skills Analytical skills Incident resolution French language English language

Requirements

Requires at least 6 months of experience in customer support and fluency in both French and English. Candidates should possess basic knowledge of network management, Windows administration, and Microsoft Office.

Benefits

Performance bonuses Loyalty bonuses Electronic meal tickets Medical insurance Life insurance Professional GSM subscription Personal GSM subscription Discounts on smartphones and devices Discounts for Orange products and services Professional development platforms Wellbeing programs

Full description

Publication date : Sep 16, 2026, 12:00AM

How would you like to work in IT, toying with cutting edge technologies and enjoying your life? At Orange Services, it’s possible!

As one of the largest IT Hub within Orange Group, we are working internationally for both Orange corporate functions and country operations. Through a unique combination of know-how and expertise, our teams provide a broad range of IT & Business Solutions.

Come closer to #LifeAtOrange!

What we’re looking for

A colleague with an interest in the networking or telecom fields, oriented to problem solving and customer satisfaction, that wants to be part of a dynamic tech support team.

What you’ll be doing

  • Act as a first point of contact for customers needing assistance on technical issues, via phone and email, with the help of dedicated supervision and diagnosis tools.
  • Collaborate with the other members of the frontline team in order to ensure incident resolution and knowledge acquisition.
  • Resolve customer complaints in an effective and respectful way.
  • Take ownership of the customer relationship, satisfaction, quality of the service provided.
  • Become the client's advisor and proposes new solutions.

What you need to know/have

  • At least 6 months of experience in customer support or a similar field
  • French language - write / read / speak – fluent (at least B2)
  • English language - write / read / speak – good (at least B1)
  • Basic knowledge of network management (would be a plus)
  • Basic knowledge of Windows administration
  • Basic knowledge of Microsoft Office
  • Good communication, analytical skills and customer orientation

What’s in it for you

  • Performance Bonuses – based on your results & the company’s
  • Loyalty Bonuses, if you extend your stay
  • Electronic Meal Tickets - as you imagine
  • Medical & Life insurance for you - facilities for your family, too
  • Professional GSM subscription
  • Personal GSM subscription, also [because we believe in communication!]
  • Special grants on Smartphones & devices; discounts for Orange products & services
  • Development Platforms - Orange Learning, Trainings, Career Counselling, Coaching & Career plan mentoring
  • Wellbeing Programs – we support your Zen

At Orange, only your skills matter.

Regardless of your age, gender, background, origin, religion, sexual orientation, disability, neurodiversity, or appearance, we actively encourage diversity within our teams, as it is a collective strength and a driver of innovation.Orange is a disability-inclusive employer: please feel free to let us know about any specific needs you may have.

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