NETWORK OPERATIONS ENGINEER (BAU)
Blackridge Group Luxembourg, Luxembourg
Staffing and Recruiting · 11-50 employees
About the role
The Network Operations Engineer will provide advanced support for network infrastructure, managing complex incidents and ensuring service stability. They will also perform routine maintenance, configuration updates, and contribute to continuous service improvement initiatives.
What they look for
Requirements
Candidates must have solid experience in network operations within enterprise environments and strong hands-on expertise with Cisco technologies. Proficiency in ITIL-based service management and a structured approach to troubleshooting are essential for this role.
Full description
Network Operations Engineer (BAU)
The Role
We are looking for a skilled Network Operations Engineer to deliver advanced day-to-day network operations support within a complex, enterprise-scale environment. You will be responsible for ensuring the stability, performance, and reliability of network services, handling complex incidents, and contributing to continuous service improvement.
Key Responsibilities
- Provide advanced operational support for network infrastructure, acting as a key escalation point for complex incidents and issues
- Analyse, diagnose, and resolve network incidents in a timely manner, minimising impact on business operations
- Perform operational maintenance activities including routine checks, configuration updates, and performance monitoring
- Support the implementation of network changes, ensuring adherence to change management processes and minimising operational risk
- Troubleshoot and resolve issues across a range of network components including routers, switches, firewalls, and load balancers
- Contribute to service stability and performance improvement initiatives through proactive monitoring and root cause analysis
- Document operational procedures, incident reports, and resolution steps to support knowledge sharing and continuous improvement
Profile
- Solid experience in network operations within enterprise or managed services environments
- Strong hands-on expertise with Cisco technologies across routing, switching, and network management
- Proven ability to manage and resolve complex network incidents under pressure
- Familiarity with ITIL-based service management practices and change management processes
- Analytical mindset with a structured approach to troubleshooting and problem resolution
- Fluent in English ; German is a strong advantage
Please send your application including a cover letter and detailed CV to cv@blackridgegroup.com or contact us directly at +352 20 61 04 for more information. Your application will be handled in strict confidence.
