Analyst, Pricing Product Ops
Coupang Taipei, Taiwan
Software Development · 10,001+ employees
About the role
The Product Ops Analyst will support day-to-day execution, product testing, and operational data analysis for the pricing product suite. Responsibilities include conducting user acceptance testing, triaging operational bugs, and maintaining documentation for operational staff.
What they look for
Requirements
Candidates should have 1-3 years of experience in operations, business analysis, or support roles. Proficiency in SQL and Excel is preferred, along with strong analytical skills and attention to detail.
Full description
The Product Ops Analyst will support day-to-day execution, product testing, issue triage, and operational data analysis for the Pricing Product suite. You will ensure smooth operational workflows during feature rollouts.
Key Responsibilities:
- UAT & Operational Testing: Conduct operational User Acceptance Testing (UAT) before product releases to flag potential operational risks.
- Issue Triage & Support: Collect, categorize, and prioritize frontline operational bugs or product requests before escalating to PM/Engineering teams.
- Data & Reporting: Perform routine analytics on pricing tool performance, adoption rates, and operational error rates.
- Documentation: Maintain up-to-date user guides, FAQs, and workflow diagrams for operational staff.
Qualifications:
- 1-3 years of experience in Operations, Business Analysis, or Support/Enablement roles.
- Strong analytical mindset (SQL/Excel proficiency preferred).
- High attention to detail and strong execution capabilities.
