JobCubby JobCubby
Sign up
Dawar Consulting, Inc.

Senior Business Analyst - Content & Omnichannel

Dawar Consulting, Inc. South San Francisco, California, United States · $133K/yr

IT Services and IT Consulting · 51-200 employees

Nov 02
business-analyst Mid (2-5 yrs) Contractor United States
Create a free account to apply — email only, no card. You can also save this posting or score it against your profile with AI.

Applying here? Try the free cover letter tool — paste this posting and your résumé, no account needed.

About the role

Gather and translate business requirements into functional specifications, user stories, and future-state workflows for content management and omnichannel digital engagement. Support Adobe Workfront implementation, coordinate UAT and release activities, maintain backlogs, and improve content operations through governance, documentation, KPI tracking, and process automation.

What they look for

Business Requirements Gathering Functional Specifications User Stories Process Mapping Adobe Workfront Content Management Systems Digital Asset Management Omnichannel Marketing User Acceptance Testing Test Case Development Defect Management Jira Workflow Design Content Governance Campaign Management Process Improvement

Requirements

A bachelor’s degree in Business, Information Systems, Computer Science, or a related field and at least three years of experience as a Business Analyst, Systems Analyst, or Functional Consultant are required. Candidates should have experience with requirements gathering, process mapping, UAT, test cases, defect management, and Jira, with knowledge of content operations and omnichannel engagement; Adobe Workfront experience is preferred.

Benefits

Medical Insurance Dental Insurance Vision Insurance Paid Sick Leave 401K

Full description

Our client, a world leader in biotechnology and life sciences, is looking for a “Senior Business Analyst - Content & Omni Channel” based out of South San Francisco, CA (Hybrid).

Rate: $64/hr on W2 (DOE)

Job Duration: Long-Term Contract (Possibility Of Extension)

Company Benefits: Medical, Dental, Vision, Paid Sick Leave, 401K

Summary:

Our client, a leading biotechnology company, is seeking a Business Analyst – Content & Omnichannel to support digital experience transformation initiatives. The role will focus on gathering business requirements, designing enterprise content management workflows, streamlining approval processes, and supporting omnichannel digital engagement solutions across commercial and medical teams.

Key Responsibilities

  • Gather and translate business requirements into functional specifications, user stories, and acceptance criteria.
  • Analyze current workflows and design future-state processes for content management and digital operations.
  • Support Adobe Workfront implementation and enhancements, including intake forms, workflow templates, and approval processes.
  • Partner with Marketing, Medical Affairs, IT, and technology teams to streamline content creation, review, approval, and delivery.
  • Lead User Acceptance Testing (UAT), develop test scenarios, coordinate defect resolution, and support release sign-off.
  • Manage requirements, backlogs, and sprint activities using Jira or similar tools.
  • Support content governance, Digital Asset Management (DAM), and omnichannel campaign workflows.
  • Develop process documentation, SOPs, training materials, and support user adoption.
  • Track operational KPIs and identify opportunities for process improvement and automation.

Required Skills & Qualifications

  • Bachelor's degree in Business, Information Systems, Computer Science, or related field.
  • 3+ years of experience as a Business Analyst, Systems Analyst, or Functional Consultant.
  • Experience with Adobe Workfront, including workflow design, intake forms, and approval processes, preferred.
  • Knowledge of Content Management Systems (CMS), Digital Asset Management (DAM), and content operations.
  • Experience gathering requirements, developing functional specifications, and process mapping.
  • Hands-on experience with UAT, test case development, defect management, and Jira.
  • Understanding of omnichannel marketing, campaign management, and digital customer engagement.

Preferred Platforms: Adobe Workfront, Adobe Experience Manager (AEM), Adobe Journey Optimizer (AJO), Adobe Campaign, Salesforce Marketing Cloud.

​If interested, please share your updated resume at hr@dawarconsulting.com/kavitha@dawarconsulting.com

Similar roles