Business Change Analyst
HSBC Krakow, Lesser Poland Voivodeship, Poland · PLN 181K–PLN 240K/yr
Financial Services · 10,001+ employees
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About the role
The Business Change Analyst will design and implement coherent end-to-end target operating models across multiple products. They will lead cross-product process mapping to identify inefficiencies, define process measures, and track benefits to ensure successful delivery outcomes.
What they look for
Requirements
Candidates must have proven experience in designing operating models and conducting cross-product process mapping using Lean methodologies. Strong facilitation skills and the ability to define KPIs and implement governance controls are essential for success in this role.
Benefits
Full description
Some careers shine brighter than others. If you’re looking for a career that will help you stand out, join HSBC, and fulfil your potential. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.
Your Career opportunity
If you’re looking to take an exciting new direction with your HSBC career, an internal move can open the door to many opportunities, allowing you to take on a new challenge, and develop your skills. Bring your knowledge of our brand to a new role and grow yourself further.
We’re currently seeking an experienced professional to join our team in the role of Business Change Analyst
As our Business Change Analyst you will work across multiple products, often aligned to a complex regulatory outcome, to facilitate current -state and future -state business operating model design. This role leads cross -product process mapping and improvement to remove waste, reduce operational risk, and improve data quality. It works with Business Outcome Leads, Product Owners, and Delivery Managers to translate delivery outcomes into standard current -to-future operating model changes, define process measures, and implement benefits tracking that proves the outcome has been achieved. The role ensures cross -product delivery results in a coherent end -to-end operating model and measurable process outcomes, with controls designed in.
What you'll do
- Design current-state and future-state operating models across products to create a coherent end-to-end target operating model.
- Lead cross-product process mapping and analysis (including live, facilitated workshops) to identify improvement opportunities.
- Standardise how delivery outcomes are translated into operating model and process changes to enable consistent implementation.
- Facilitate cross-product workshops covering capabilities, roles, processes, governance, locations, sourcing and controls.
- Maintain standard cross-product artefacts that clearly show process and operating model impacts to support coordination and decision-making.
- Analyse end-to-end flows to identify bottlenecks, waste, duplication, rework and manual workarounds, and recommend fixes.
- Surface control weaknesses, operational risks and data quality issues through structured process analysis.
- Define process measures with Business Owners (baselines, targets and measurement approach), implement benefits tracking/reporting, and consolidate product-level findings into a single value-stream view of issues, risks and impacts.
What you need to have to succeed in this role
- Proven experience designing coherent operating models across multiple products, including mapping current-state to future-state impacts.
- Strong capability in cross-product process mapping and lean process improvement to remove waste and drive standardisation.
- Experience defining process measures and KPIs aligned to business outcomes (including baselines, targets and measurement approach).
- Confident facilitator of workshops with Business, Technology and transformation stakeholders, driving alignment and clear decisions.
- Track record of benefits tracking and reporting to evidence outcome achievement and sustained adoption.
- Ability to embed appropriate controls and governance into operating model and process design.
- Desirable: strong analytical approach to reducing manual workarounds and improving data quality, using data to validate issues and measure outcomes.
- Desirable: experience with process modelling/root cause analysis, Agile and Lean techniques, standard templates/artefacts, architect engagement (constraints/assumptions), and AI-assisted analysis/prototyping/TDD.
What we offer
The pay range for this role is XXX PLN - XXX PLN (monthly, gross).
Variable pay is discretionary, but influenced by Group performance, business/function performance and individual performance.
We offer a comprehensive and competitive package of benefits covering healthcare, family friendly leaves, pension and life assurance, as well as many other benefits to support your wellbeing.
- Additional bonuses for recognition awards
- Multisport card
- Private medical care
- Life insurance
- One-time reimbursement of home office set-up (up to 800 PLN).
- Cafeteria platform
- Employee assistance program
- Additional contributions to PPK scheme
- Corporate parties & events
- CSR initiatives
- Nursery discounts
- Financial support with trainings and education
- Social fund
- Flexible working hours
- Free parking•
