Business Analyst

TAFE NSW Life-Changing Careers 

Business Analyst

Location Negotiable across NSW (subject to campus availability)  

Permanent Full Time

$131,911 - $142,056 salary package - includes base salary ($116,219 - $125,157), plus employer’s contribution to superannuation and annual leave loading

 

At TAFE NSW, we are dedicated to life-changing impact.

That’s why we offer world-class training and education that delivers the skills needed for the jobs of today and tomorrow.

Life-changing impact starts with an incredible team that sees their career as an opportunity to transform someone’s world. Whether that’s inspiring students, supporting each other, or helping our communities and industries flourish. 

We live by TAFE NSW values: Customer Focus, Integrity, Collaboration, and Excellence. They define who we are, how we work, and inspire our performance.   

We invest in our people

At TAFE NSW, you will discover a diverse, dynamic, and collaborative environment, where you can innovate, create value, and do meaningful work.

We provide you with tools, ongoing training and professional development, health and wellbeing programs, and a 35-hour working week with a variety of flexible working options.

About the role

The Business Analyst position ensures that digital solutions support TAFE NSW’s teaching, learning, and administrative goals by working with students, academics, professional staff, and IT specialists to understand business needs, analyse and improve processes, gather and document requirements, support technology projects, facilitate stakeholder communication, coordinate testing, and assess the impact of change. Ultimately, their role is to ensure that technology investments deliver value by improving efficiency, enhancing the student and staff experience, reducing risk, and aligning IT solutions with TAFE NSW’s strategic objectives.

About You

You are an analytical and curious thinker who uses systems thinking to understand business challenges and how people, processes, technology, and data interact. You have strong skills in analysing business processes and systems, identifying their core purpose, and translating insights into precise, value-driven requirements.

You ask thoughtful questions, challenge assumptions, and identify opportunities for improvement. You build strong relationships with stakeholders, facilitate productive discussions, and communicate complex ideas in a clear and practical way.

With a customer-focused approach, you support others with empathy, honesty, and professionalism. You are committed to delivering outcomes that improve the experience of students and staff while supporting TAFE NSW’s strategic objectives and values.

HIGHLY REGARDED  

• 3+ years of experience in a dedicated business analyst role

• Experience using formal business process modelling techniques (e.g. BPMN, UML, user journey mapping) to analyse and improve processes.

• Experience applying systems thinking principles to understand interdependencies and drive holistic solutions.

• Strong ability to document clear and precise requirements, including use cases, functional and non-functional specifications.

• Demonstrated ability to communicate clearly and effectively, both verbally and in writing, to diverse stakeholder groups.

• Comfortable asking “why” to uncover root causes, and confidently navigate challenging conversations.

To find out more about the role, click to view the Role Description.

TAFE NSW is proud to be a signatory of the 20% Alternative Pathways Pledge and supports entry-level talent from diverse and non-traditional pathways for this role. 

Our commitment to Diversity, Equality, and Inclusion

We are committed to creating a culturally safe and accessible workplace where dignity, trust, respect, and the promotion of diversity and inclusion are valued, so you can safely bring your whole self to work and connect with your community through our many diverse employee networks. If you require an adjustment in the recruitment process, please contact our Talent Acquisition Advisor listed below.

To apply for this role, click 'apply now' and provide:

• Your current resume

• Copies of your qualifications, where applicable, (upload as one PDF file). Certified copies preferred; these will be required if successful for the role.

• A response to the below targeted question when prompted in the application form (max. 300 words)

Targeted Question: Share a time when a stakeholder suggested a solution instead of a business problem. How did you identify the real need, and achieve the right outcome? How did you manage expectations of the project team regarding the Business Analyst's responsibility to understand the business problem?

A career of life-changing impact awaits you. Apply now!

Applications close 11.55pm AEST Monday 24th August 2026

Additional Information: 

Role-specific enquiries: contact Rachal Hassall, Associate Director Portfolio Transformation and Performance, via email rachael.hassall1@tafensw.edu.au

General recruitment and adjustment enquiries: contact Shweta Yadav, Talent Acquisition Advisor, via email shweta.yadav@tafensw.edu.au or phone 02 7921 2961

For support with preparing your application and understanding the recruitment process, visit our Application Process page, and explore the helpful resources available through I Work for NSW.

This is a child-related position. Successful candidates must hold a valid NSW Working with Children Check (WWCC) prior to commencing. TAFE NSW will also conduct an Australian National Criminal Record Check on the preferred applicant as part of the pre‑employment process.

To be eligible for a position at TAFE NSW, you must be an Australian citizen, a permanent resident of Australia, or a New Zealand citizen with a current New Zealand passport.

A talent pool, valid for 18 months, may be created for this position and used to fill future vacancies.

Location is negotiable across our TAFE NSW campuses. Please note that preferred campus location is not guaranteed and is subject to campus availability at the time of offer.

Considering a move to Regional NSW? The Welcome Experience is a free service offering personalised support to help you settle in, connecting you with local communities, essential services, and lifestyle opportunities.