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Frontwise

ServiceNow Business Analyst

Frontwise Amsterdam, North Holland, Netherlands

Human Resources Services · 51-200 employees

7 h ago
Remote business-analyst Senior (5-10 yrs) Full-time Netherlands
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About the role

You will bridge business vision with platform reality by helping stakeholders articulate needs and mapping optimal ServiceNow workflows. Additionally, you will translate high-level demands into clear, actionable development stories while promoting platform innovation.

What they look for

ServiceNow Business Analysis Process Consulting IT4IT Stakeholder Management Citizen Development DevOps Agile Technical Requirements User Stories Workflow Mapping Platform Innovation

Requirements

Candidates should have strong process consulting experience across core ServiceNow modules, preferably with at least 5 implementations. A ServiceNow Certified Implementation Specialist (CIS) certification is preferred, along with excellent stakeholder management skills and an Agile mindset.

Full description

Client: Tata Consultancy Services

Vacancy: ServiceNow Business Analyst – Process

Location: Amsterdam, The Netherlands

Bridge business vision and platform reality as a ServiceNow Process Business Analyst!

Join a dynamic CoE team where you’ll help stakeholders articulate their needs and map out optimal platform workflows. You'll keep your finger on the pulse of ServiceNow innovations, push for Out-Of-The-Box (OOTB) best practices, and translate high-level demands into clear, actionable development stories.

What you bring:

  • Strong process consulting experience across core ServiceNow modules (5+ implementations preferred)
  • Proven ability to refine business needs into high-quality technical requirements and user stories
  • Familiarity with IT4IT principles and a strong focus on platform innovation adoption
  • ServiceNow Certified Implementation Specialist (CIS) preferred
  • Excellent stakeholder management and the ability to promote Citizen Development within DevOps teams
  • Agile mindset, collaborative spirit, and comfort working in a multicultural environment

Why join Tata Consultancy Services? Work on impactful digital transformation projects, collaborate with global experts, and continuously grow your technical and professional skills in a supportive and innovative environment.

Interested in hearing more? Let’s talk.

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