Support Engineer Azure DevOps

Zensar Technologies Limited is seeking a Technical Application Support Engineer to join our null department. The role focuses on supporting, evolving, and automating core banking applications, integration platforms, and management information systems across development, test, production, and disaster‑recovery environments. You will apply DevOps principles, manage Azure resources, and ensure high availability and performance of critical banking services.

Responsibilities

• Provide end‑to‑end operational support for banking and enabling applications across Development, Test, Production, and DR environments.
• Administer Microsoft Azure environments, handling resource monitoring, access control, logging, and configuration.
• Build, maintain, and support CI/CD pipelines using Azure DevOps Pipelines for automated deployments and rollbacks.
• Manage release and deployment processes, promoting application changes and third‑party products while ensuring stability.
• Proactively monitor application and infrastructure health with Azure Log Analytics and APM tools, responding to alerts.
• Conduct incident, problem, and event management, including troubleshooting, root‑cause analysis, and permanent fixes.
• Support Windows Server (2016+) and IIS‑hosted applications, ensuring platform reliability.
• Maintain and troubleshoot Management Information platforms such as SSIS, SSAS, SSRS, and Power BI.
• Collaborate with cross‑functional teams in a regulated financial services environment following ITIL practices.
• Drive automation, reliability, and continuous improvement initiatives across the application lifecycle.

Qualifications

• 3+ years of experience supporting Windows Server 2016 or later and IIS‑hosted applications.
• Hands‑on experience with Microsoft Azure, including Azure DevOps (Boards, Repos, Pipelines) and Azure Log Analytics.
• Proven ability to design, implement, and troubleshoot CI/CD pipelines and release automation.
• Knowledge of SSIS, SSAS, SSRS, Power BI, and related data platforms.
• Strong troubleshooting skills across application, infrastructure, and integration layers.
• Experience working in financial services or other regulated environments.
• Familiarity with ITIL service management practices.
• Experience with APM tools such as ManageEngine Applications Manager, LogicMonitor, or PagerDuty.
• Exposure to Microsoft BizTalk, SharePoint, or Dynamics is a plus.
• Ability to manage multiple priorities in a production‑focused, change‑driven setting.

At Zensar, we’re “experience-led everything”. We are committed to conceptualizing, designing, engineering, marketing, and managing digital solutions and experiences for over 130 leading enterprises. We are a company driven by a bold purpose: Together, we shape experiences for better futures. Whether for our clients, our people, or the world around us, this belief powers everything we do. At the heart of our culture is ONE with Client - a set of four core values that reflect who we are and how we work: One Zensar, Nurturing, Empowering, and Client Focus.

Part of the $4.8 billion RPG Group, we’re a community of 10,000+ innovators across 30+ global locations, including Milpitas, Seattle, Princeton, Cape Town, London, Zurich, Singapore, and Mexico City. Explore Life at Zensar and join us to Grow. Own. Achieve. Learn. to be the best version of yourself.

We believe the best work happens when individuality is celebrated, growth is encouraged, and well-being is prioritized. We are an equal employment opportunity (EEO) and affirmative action employer, committed to creating an inclusive workplace. All qualified applicants will be considered without regard to race, creed, color, ancestry, religion, sex, national origin, citizenship, age, sexual orientation, gender identity, disability, marital status, family medical leave status, or protected veteran status.