EUC Engineer Desktop Support
XPT Software Australia Pty Ltd Victoria, Australia
IT Services and IT Consulting · 51-200 employees
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About the role
Provide Level 2/3 end-user computing support, including hardware break/fix, software deployment, and incident management. Coordinate with vendors and support teams to ensure infrastructure stability and disaster recovery readiness.
What they look for
Requirements
Requires over 10 years of hands-on experience in enterprise infrastructure and end-user support environments. Proficiency in server management, networking, and various operating systems is essential.
Full description
· Must Have Skills: Providing Level 2/3 support across servers, M365, Azure, AWS, networking.
· Supporting complex real-time monitoring environments.
· Part of end-to-end IT support team which also managed projects
· Active Directory, Microsoft SCCM, MS Office, Odoo, SAP, BMC Remedy, QuickBooks, MSProjets, Service Now
· Java, JavaScript, HTML, CSS, PHP, C++, Python, .Net, C#, SQL, MySQL, Crystal Reports, Apache, IIS. Windows, Linux, Mac OS, IOS, Android
· Nice to Have Skills:
· Life cycle of Incidents associated with EUC equipment and EUC software, and provide break/fix support, advice, and assistance to Authorized Users.
· Incident handling (P1/P2 issues) and Proxy clustering and Slow browsing issues, URL filtering (block/allow websites)
· Coordinate with Customers’ vendors for provision of end-user support (e.g., Hardware Vendor technicians for warranty repair/replacement
· Replace equipment and/or software in order to conduct a repair, support the Authorized User by copying data, performing backups and restoring data and backups to the replacement EUC device
· Operational support for certified Network Printers / Scanners / MFPs / Plotters / Label Printers / Tag Printers using proxy network
· Loading/Reloading of PCs with Customer standard image for deployment.
· operational support for disaster recovery and BCP emergency response activities in the event of emergency situations and annual testing requirements at local sites
Detailed Job Description
· IT professional with over 10 + years of hands-on expertise in infrastructure, end-user support, and across enterprise environments with Install / Move / Add / Changes and co-ordination with respective OEMs and/or Customer facilities group for Network/Standalone Printers / Scanners / MFPs / Plotters / Label Printers etc.
Onsite operational support of voice end points (e.g., Physical hard phones on desk running over
· Life cycle of Incidents associated with EUC equipment and EUC software, and provide break/fix support, advice, and assistance to Authorized Users.
· Coordinate with Customers’ vendors for provision of end-user support (e.g., Hardware Vendor technicians for warranty repair/replacement
· Replace equipment and/or software in order to conduct a repair, support the Authorized User by copying data, performing backups and restoring data and backups to the replacement EUC device
· Operational support for certified Network Printers / Scanners / MFPs / Plotters / Label Printers / Tag Printers
· Loading/Reloading of PCs with Customer standard image for deployment.
· End-to-end stewardship/ownership of Incidents escalated to Customer’s support groups to incident resolution
· Coordination with Customer’s support teams for execution of maintenance, upgrades, enhancements, or changes
· operational support for disaster recovery and BCP emergency response activities in the event of emergency situations and annual testing requirements at local sites
