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Heartland FPG

Java House Shift Manager

Heartland FPG Carmel, Indiana, United States · $27K/yr

Manufacturing · 1,001-5,000 employees

Sep 25
java Junior (0-2 yrs) Part-time Full-time United States
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About the role

The Shift Manager is responsible for crafting coffee and food items while managing a team of baristas to ensure excellent customer service. They also oversee daily operations including cash management, inventory control, and equipment troubleshooting.

What they look for

Team management Customer service Cash handling Equipment troubleshooting Inventory management Conflict resolution Communication Product knowledge Barista skills Fast-paced environment

Requirements

Candidates must be available to work flexible hours, including early mornings, evenings, weekends, and holidays. Strong interpersonal skills and the ability to work effectively in a fast-paced team environment are required.

Benefits

In-depth training and development program Discount on Java House coffee and other items Free coffee while on shift Accrued PTO Upward mobility

Full description

JAVA HOUSE SHIFT MANAGER - CARMEL AREA

At Java House, we’re known for having amazingly smooth coffee, a great atmosphere, and excellent customer service. We’re looking for individuals whom want to work for an organization where upward mobility and growth is unlimited.

  • Part-time & Full-time
  • Cafe Location: Clay Terrace, Carmel Clay Library and Midtown
  • Pay: $13/hour + Tips 
  • Job Type: Non-Exempt

HIGHLIGHTS/OPPORTUNITIES

  • In-depth training and development program
  • Discount on Java House coffee and other items
  • Coffee on us while on shift
  • Accrued PTO
  • Upward mobility at a growing company
  • Internship opportunities

PRIMARY RESPONSIBILITIES:

The successful candidate’s responsibilities will include, but not be limited to:

  • Craft coffee, tea, or food items based on customer order
  • Manage small team of Baristas on shift by ensuring Barista team is setup to provide Java House experience for customers
  • Assist in handle escalated customer interactions
  • Provide an energetic and uplifting experience for team and customers
  • Educate and inform customers of differences between roasts, types of coffee, and other product
  • Operate and manage cash register and card payment systems
  • Effectively communicate with coworkers and customers
  • Cash handling – consolidating tips into the cash drawer, counting, and balancing the cash drawer after each shift, recognizing counterfeit moneys
  • Equipment troubleshooting – should be knowledgeable about all equipment used, and capable of basic troubleshooting
  • Complaint resolution – handling guest feedback in a productive and positive way
  • Product integrity – managing the rotation, expiration, and changing over of all products to ensure all product is excellent
  • Upholding Java House policies and procedures
  • Inventory Management 
  • Managing Labor – ensuring shift is running smoothly and working through all priorities (including but not limited to customer support, cleaning, cash management, inventory management, additional store manager direction, etc)

 MINIMUM QUALIFICATIONS:

  • Maintain regular attendance
  • Availability to work flexible hours that may include early mornings, evenings, weekends, nights and/or holidays
  • Meet store operating policies and standards
  • Engage with and understand our customers
  • Available to perform many different tasks within the store during each shift

REQUIRED KNOWLEDGE, SKILLS, AND ABILITIES:

  • Ability to understand and carry out oral and written instructions
  • Ability to build relationships
  • Strong interpersonal skills
  • Ability to work as part of a team 
  • Ability to work in fast-paced environment

Java House is an equal opportunity employer committed to hiring a diverse work team.

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