Business Systems Analyst (18-months)

At SMS Equipment, our Business Systems Analysts play a critical role in connecting business operations with technology solutions. Reporting to the Director, Business Relations and Applications, the Business Systems Analyst - Service partners with business owners to implement and optimize business processes supported by enterprise systems and technologies. This position focuses on improving end-to-end business processes through analysis, documentation, system support, risk management, and continuous improvement initiatives.

Work Location: Acheson, AB Salary: $75,000 - $80,000 per annum, based on experience Work Arrangement: Hybrid or Fixed On-Site Schedule: 8:00 am to 4:30 pm

Please note that this is a temporary role starting in September for approximately 18 months.

What You'll Do

• Partner with business leaders to analyze, document, and improve service-related business processes.

• Lead workshops and discussions to identify process improvement opportunities, system requirements, and operational efficiencies.

• Support and optimize enterprise applications, including ERP, service management, reporting, and warranty systems.

• Provide Level 3 support for complex business systems issues and assist with issue resolution and root-cause analysis.

• Collaborate with project teams on requirements gathering, impact assessments, testing, and solution implementation.

• Ensure business processes align with internal controls, compliance requirements, and risk management standards.

• Support change management activities through training, communications, and user adoption initiatives.

• Provide guidance on emerging technologies and how they can improve business operations and customer service.

What You Bring

You are a collaborative business systems professional who enjoys solving operational challenges through process improvement, technology, and strong stakeholder partnerships.

Additional qualifications include:

• Diploma, certificate, or post-secondary education in a related field.

• 5+ years of experience in business analysis, systems support, or process improvement.

• Experience gathering requirements and translating business needs into practical solutions.

• Strong analytical, problem-solving, and communication skills.

• Knowledge of business processes, reporting, internal controls, and compliance requirements.

• Ability to build relationships and work effectively with technical teams, business leaders, and end users.

• A customer-focused approach and commitment to continuous improvement.

Nice to Haves

• Bilingual in English and French.

• Experience supporting ERP environments.

• Knowledge of BI, reporting, or analytics solutions.

• Experience with JSOX compliance or internal control frameworks.

• Exposure to service operations within heavy equipment, industrial, or related industries.

This position is classified as an Individual Contributor role in SMS Equipment’s competency framework, requiring demonstration of core competencies (customer focus, collaboration, and technical/functional expertise).

At SMS Equipment, safety is one of our core values and we care for each other, without exception. Our successful candidate is intrinsically motivated and committed to making safe choices when completing all tasks.

This posting is for an existing vacancy within SMS Equipment. Applications will be accepted until a suitable candidate is hired.

We thank all applicants for their interest. Only those selected to proceed to the next stage of the recruitment process will be contacted.

At SMS Equipment, the right partnership makes everything possible. We're committed to building a diverse and inclusive team and encourage applications from all qualified individuals. Join us and bring your expertise to an organization that values safety, authenticity, innovation, performance, and respect.

SMS Equipment offers rewarding careers in the heavy equipment industry across Canada. As the largest Komatsu dealer in North America, SMS Equipment gives you the opportunity to represent world-class quality in our product offerings and customer service. A few of the many benefits of working with SMS Equipment include competitive wages, comprehensive group benefits plan, and RRSP matching.