Customer Service Engineer I - 549202-Enterprise France Sales
Christie Digital Systems Inc. France
Appliances, Electrical, and Electronics Manufacturing · 1,001-5,000 employees
About the role
The Customer Service Engineer is responsible for troubleshooting, diagnosing, and resolving technical issues related to audiovisual and cinema systems. The role involves performing field repairs, maintenance, and installations while ensuring compliance with service standards and safety regulations.
What they look for
Requirements
Candidates must have a minimum of 2 years of technical customer service experience in the AV industry or a related field. A technical or electrical degree is required, along with the ability to travel over 80% of the time.
Benefits
Full description
We give bright minds the tools to be truly creative and innovative. Join our team!
At Christie®, we create award-winning light technology solutions and services that help our partners and customers deliver unforgettable shared experiences. We’re a global group of passionate people at a company committed to leading-edge innovation, creating high-quality illumination products and solutions, and inspiring our customers and one another. We like to say we’re a global company with local roots. We work collaboratively to support our partners in every market and region we serve around the world.
About the opportunity:
The CSE is responsible for troubleshooting, diagnosing, and resolving technical issues related to audiovisual (AV) and cinema systems. This role focuses on building a foundational understanding of principles and practices, handling field repairs, maintenance and installation. It involves developing an awareness and familiarity with standard tools and procedures, enabling employees to handle field repairs, maintenance, and installations. Ideal for those starting out, this position provides essential training and experience in more complex tasks over time. The CSE ensures compliance with service standards, KPIs, and safety regulations. Approximately 80% of duties are performed on-site at customer locations, requiring frequent domestic and international travel, often on short notice.
Location: Remote role in France
What we are offering: A Group Medical Plan (Mutuelle), private travel insurance and Life & Disability Insurance.
The experience and skills we value:
Minimum 2+ years of proven work experience in a technical customer service role within the AV industry or a related field In-depth understanding of industry regulations and compliance standards Minimum Technical / Electrical Degree or proven AV experience Troubleshooting at the Board Level: Ability to troubleshoot AV equipment using software, error logs, and service manuals Knowledge of Audio Signal Processing and Audio I/O Implementation: Understanding of audio signal flow and integration. Flexibility to work onsite on a permanent basis Willing to travel more than 80% of the working time
Christie is committed to equality of opportunity for all staff, and applications from individuals are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships. All of the information collected in this job application form is necessary and relevant to the performance of the job applied for. We will use the information provided by you on this form, by the referees you have noted, and the educational institutions with whom we may undertake to verify your qualifications with, for recruitment purposes only. The Company will treat all personal information with the utmost confidentiality and in line with current data protection legislation.
