Manufacturing IT Application Support Engineer

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Description and Requirements

Job title

AgenticOps Engineer – Plant Application IT Operations

Department

Reports to

GEO Maintenance Service

GEO Maintenance Service Sr Manager Mexico

Unit

Location

Applications IT Operations and GEO Site Support

Monterrey

General description / Purpose

The Manufacturing IT Application Support Engineer provides support and maintenance for IT applications and systems at the designated site/GEO.

AI adoption is a mandatory requirement for this role. The engineer is expected to actively leverage AI in daily application support activities and to develop and adopt AI agents that improve troubleshooting, problem resolution, knowledge management, automation, and overall support efficiency.

The role is responsible for fulfilling services within defined SLA levels, overseeing respective applications, systems, and IT infrastructure, supporting system maintenance and outages, and providing customer service to end users. The primary focus is to ensure critical business and manufacturing applications remain stable, available, and operational.

The engineer participates in IT-related projects impacting the designated site/GEO and acts as an IT ambassador for the local business.

Roles

Education

· Software IT operation professional or similar certificate in the field of IT

Others

· Good team player, ability to work in small team and a wider global team to meet customer requirements.

· High motivation, customer focus, and ability to manage multiple priorities

· Must be very organized, customer focused

· Ability to work under pressure and deliver results within tight deadlines

· Analytic, persistent attitude to troubleshooting

•

• Quick learner

Experience

· At least 3 years of experience on IT support operation field using AI agents and prompts

Computer skills

· Microsoft Windows clients intermediate level

· Windows servers, Active Directory services basic level

· Linux systems basic level

· Computer networking basic level

· Databases, SQL language intermediate level

· Microsoft 365 main applications basic level

· Software troubleshooting

Languages

· Fluent English (oral and written)

Competencies

· AI Knowledge

· ITIL foundation, IT operations

· X86 hardware basics

· Cyber-security basics

· Printing services. Label and laser printers.

· Some IT intelligent operations, RPA, AI agentic automation-flow; GPT capabilities are a plus.

· Experience with Application Operation basic level. Manufacturing applications is a plus.

Responsibilities

§ Keep critical IT-managed applications and systems running, ensuring stability, availability, and business continuity.

§ Drive and ensure AI adoption as a mandatory component of application support activities, leveraging AI to improve troubleshooting, incident resolution, knowledge management, automation, and operational efficiency.

§ Identify opportunities to create, implement, and continuously improve AI agents that support IT applications, automate repetitive support activities, and enhance application support capabilities.

§ Continuously develop AI skills and actively incorporate AI and AI agents into day-to-day responsibilities. AI adoption is a core expectation of this role

§ Deliver end-user and application support services within defined IT Service Level Agreements (SLAs) to achieve IT and business KPIs.

§ Support IT-related change requests and projects impacting the local/regional business, including infrastructure, DWS, applications, and security.

§ Support hardware provisioning and lifecycle activities for IT and manufacturing systems.

§ Act as the primary IT focal point for the local business and serve as an ambassador for central IT teams.

§ Maintain accurate and up-to-date system documentation, technical procedures, and knowledge bases.

§ Identify and report IT systems and application security risks and actively support remediation activities.

Date: October 2026 Signature: __________________________________

We believe in treating each other with respect and dignity. We judge all applicants and employees by their qualifications, demonstrated skills and achievements without regard to race, color, religion, gender, gender identity or expression, national origin, ethnicity, sexual orientation, sex, age, disability, veteran status, marital status or any other characteristic protected by local law. When necessary, Lenovo will provide reasonable accommodations for employees with disabilities or those with special religious requirements. All employees help to create a positive work environment by adhering to these standards.

Additional Locations:

* Mexico - Nuevo León - Monterrey

* Mexico - Nuevo León - Monterrey

General Information

Req #

WD00107098

Career area:

Information Technology

Country/Region:

Mexico

State:

Nuevo León

City:

Monterrey

Date:

Friday, November 6, 2026

Working time:

Full-time

Additional Locations:

* Mexico - Nuevo León - Monterrey

* Mexico - Nuevo León - Monterrey