Solutions Architect, AppleCare Diagnostics and Repair
Apple · Sunnyvale, California, United States
Computers and Electronics Manufacturing · 10,001+ employees
About the role
You will own the technical direction for designing, qualifying, and implementing hardware and software diagnostic tools for field service events. This involves translating customer requirements into technical designs and collaborating with cross-functional teams throughout the product development lifecycle.
What they look for
Requirements
Candidates must have a bachelor's degree in a technical field and at least 8 years of experience in solutions architecture or engineering. Proficiency in product development lifecycles and client-server design principles is required.
Full description
Imagine what you could do here. At Apple, new ideas quickly become extraordinary products, services, and customer experiences. Bring passion and dedication to your job, and there's no telling what you could accomplish.
The AppleCare Diagnostics and Repair team builds the technical foundation that keeps every field service event running smoothly, ensuring customers get fast, reliable support wherever they need it. As our Solutions Architect, you'll play a central role in shaping the tools that make that possible.
Description
You will own the technical direction for designing, qualifying, and implementing hardware and software diagnostic and repair tools used in field service events. You'll translate customer needs and system requirements into new tool designs and develop comprehensive qualification plans that address design integrity, risk, and performance. This role requires close collaboration with cross-functional teams throughout the product development lifecycle.
Minimum Qualifications
Bachelor's degree in Computer Science, Engineering, or a related technical field, or equivalent practical experience. 8+ years of experience in solutions architecture, engineering, or a related technical field. Ability to translate customer needs and use cases into high-level technical designs. Working knowledge of product development lifecycles and client-server design principles.
Preferred Qualifications
Master's degree in Computer Science or a related field. Background in large-scale systems design, hardware and software diagnostics, and performance tuning. Familiarity with qualification and validation methodologies for hardware or diagnostic tools. Ability to collaborate with subject-matter experts and manage complex, cross-functional projects. Skilled at communicating complex technical concepts clearly to both technical and non-technical audiences. Comfortable managing projects through ambiguity while transitioning smoothly between strategic and detailed discussions. Detail-oriented, with critical thinking skills and a willingness to challenge existing ideas.
