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Adventus

IT Support Engineer (L2)

Adventus Makati, Metro Manila, Philippines

IT Services and IT Consulting · 201-500 employees

Oct 22
support-engineer Mid (2-5 yrs) Full-time Philippines
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About the role

Provide on-site or remote technical assistance to end users, diagnosing and troubleshooting technical issues. Deploy, maintain, upgrade, and support client systems, administer Windows, Active Directory, Office 365, and Intune environments, manage patches and file servers, and maintain user satisfaction and IT assets.

What they look for

IT Support Technical Troubleshooting Windows OS Active Directory Office 365 Microsoft Intune System Deployment Hardware Maintenance Software Support Operating System Support Networking Patching File Server Management IT Asset Management ITSM ITIL

Requirements

Applicants must have 2–3 years of experience as an IT Support Engineer and be willing to work in Kalayaan, Laguna. Lotus Domino troubleshooting and CCNA-level Cisco routing and switching knowledge are desirable; ITSM or ITIL knowledge is an advantage.

Full description

Adventus is an Information and Communications Technology (ICT) Solutions and Services Provider with a wide footprint across the globe.

We help organizations bring about positive transformation to their businesses by leveraging intelligent applications of innovative solutions and pertinent services to remain winners in today's ultra-competitive marketplace.

With our strong network of technology partners, excellent domain expertise and differentiated value proposition, we are able to go above and beyond for our customers, far exceeding expectations.

Job Responsibilities

  • Provide on-site and/or remote technical assistance to end-users, diagnosis and troubleshooting of technical problems
  • Deployment, maintenance, upgrading and support of client computer systems (hardware, software, OS, network, etc.)
  • Windows OS, AD, Office 365, Intune configuration and administration, patching & file server management
  • Maintain a high level of user satisfaction with excellent customer service, offering solutions to meet clients’ needs
  • IT asset management and other adhoc duties as assigned
  • Knowledge of ITSM or ITIL will be an added advantage‌

Job Requirements

Must have

  • Minimum 2-3 years’ work experience as IT Support Engineer 
  • Amenable to work in Kalayaan, Laguna

Nice to have

  • Lotus Domino end user troubleshooting
  • CCNA Cisco Routing and Switching

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