Sr. Support Development Engineer (Remote)

The Sr. Support Development Engineer supports, maintains, and improves business critical React applications hosted in Microsoft Azure. The role combines production support with development to investigate incidents, analyze telemetry, resolve defects, improve reliability, and deliver targeted enhancements. The ideal candidate has cloud application support experience with MongoDB, SQL, and Datadog or similar observability tools; collaborates across engineering, product, infrastructure, security, and business teams; and brings analytical skills, responsiveness, organization, and a commitment to continuous improvement. 

• Provide advanced production support for React applications, APIs, background services, and integrations hosted in Azure. 

• Monitor application health and investigate alerts, errors, performance issues, and disruptions using Datadog, Azure tools, logs, and diagnostics. 

• Triage incidents, assess business impact, communicate status, restore service, and coordinate escalation across application, infrastructure, database, security, and vendor teams. 

• Analyze root causes and implement lasting fixes to prevent repeat incidents and improve stability. 

• Troubleshoot React interfaces, APIs, Azure services, MongoDB, SQL, integrations, authentication, and network dependencies. 

• Develop, test, and deploy defect fixes, support utilities, automation, monitoring improvements, and small to medium application enhancements. 

• Write and optimize MongoDB and SQL queries to investigate data issues, validate behavior, and support safe, approved data corrections. 

• Maintain Datadog dashboards, monitors, alerts, log queries, traces, and service level indicators for actionable application visibility. 

• Support Azure deployments and operational activities using established source control, continuous integration, continuous delivery, and change management practices. 

• Participate in an on call rotation and provide scheduled after hours support for critical incidents, releases, and maintenance activities. 

• Maintain runbooks, support procedures, troubleshooting guides, known error records, system diagrams, and knowledge articles. 

• Review application changes for supportability, observability, security, performance, scalability, maintainability, and operational readiness. 

• Partner with product, development, quality, cloud, and business teams to prioritize defects, support requests, technical debt, and reliability improvements. 

• Other duties as assigned. 

Qualifications

Education & Experience: 

• 5+ years in software engineering, application development, production support, site reliability, or a similar enterprise application role. 

• Experience supporting customer or business facing production applications using incident, problem, change, and release management practices. 

• Hands on troubleshooting across cloud application interfaces, services, databases, integrations, and infrastructure. 

• Strong analytical, debugging, and problem solving skills, including the ability to work effectively during high priority incidents. 

• Ability to explain technical issues, business impact, recovery status, root causes, and corrective actions to technical and nontechnical stakeholders. 

• Bachelor’s degree in computer science, information technology, or a related field, or equivalent practical experience. 

Technical Proficiency and Skills: 

• Strong proficiency with React, JavaScript, TypeScript, HTML, CSS, and modern web application troubleshooting. 

• Azure application support experience with services such as App Service, Functions, API Management, Storage, Key Vault, Service Bus, Container Apps, or Kubernetes. 

• Working knowledge of server side development using C# and .NET, Node.js, Java, or a comparable language and framework. 

• Practical experience with REST APIs, JSON, authentication and authorization, integrations, and distributed application troubleshooting. 

• Experience querying and troubleshooting MongoDB and relational databases such as Microsoft SQL Server, Azure SQL, or PostgreSQL. 

• Experience with Datadog or equivalent tools for application performance, logs, infrastructure monitoring, dashboards, alerts, and distributed tracing. 

• Ability to isolate issues using browser diagnostics, logs, traces, metrics, database activity, and network behavior. 

• Experience with Git, automated testing, continuous integration and delivery pipelines, release management, and deployment troubleshooting. 

• Familiarity with Docker, infrastructure as code, scripting, and automation using tools such as PowerShell, Bash, Python, Bicep, or Terraform. 

• Understanding of secure coding, secrets management, identity, vulnerability remediation, performance tuning, resilience, and high availability. 

• Experience with service management and work tracking tools such as ServiceNow, Jira, or Azure DevOps is preferred. 

• Strong written and verbal communication, attention to detail, ownership, prioritization, and teamwork skills. 

• Experience supporting secure, high performance, fault tolerant, and highly available customer facing applications. 

Other Requirements: 

• Infrequent travel, up to 10%. 

• Ability to participate in an on call rotation and occasionally work outside standard business hours for critical incidents, deployments, or maintenance. 

• Prolonged periods of sitting at a desk and working on a computer.