Project Manager - Operational Excellence

Everseen: A leader in vision AI solutions for the world’s leading retailers.

The Role

The Project Manager - Operational Excellence is responsible for the technical execution and project management. This role combines technical expertise with project leadership, focusing on technical support, deployment, and ongoing functionality. The Project Manager - Operational Excellence will ensure the team meets all deliverables, driving excellence in project management, coordinating with cross-functional teams, and addressing technical challenges for strategic accounts within the region to ensure customer satisfaction.

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Job Responsibilities

• Manages and leads region reporting to them from both an operational and strategic perspective.

• Has overall responsibility for the successful operation of the region’s deliverables.

• Deals with all capacity planning activities.

• Sets strategy and takes key decisions for the success of the continent/region

• Works with senior leadership to set strategic goals for their team.

• Responsible for the governance of the continent/region. Acts as a point of escalation for both the team, internal and external stakeholders.

• Project Management and Execution

• Oversee the development and execution of project plans, ensuring tasks, milestones, risks, and issues are effectively managed.

• Serve as the primary point of contact for project-related queries, coordinating with both internal and external stakeholders.

• Lead multiple customer projects from inception to completion, ensuring alignment with project scope and timelines in collaboration with sales, engineering, and product teams.

• Help the team to identify creative and robust solutions to address project risks and issues, ensuring minimal impact on project timelines and deliverables. Support customer calls where necessary

• Technical Implementation and Support

• Manage the technical onboarding and deployment process for customers, with a focus on seamless installations of software solutions.

• Troubleshoot technical issues and provide timely solutions to ensure consistent and reliable service delivery.

• Act as a technical resource, providing insights and addressing challenges related to software, networking, and system integration.

• Cross-functional Collaboration and Communication

• Work closely with sales, product development, and engineering teams to support project goals and customer satisfaction.

• Provide regular project updates, distribute meeting notes, and maintain transparency with all stakeholders.

• Liaise with the VP Head of India Operations to report on project status, issues, and opportunities for process improvements.

• Documentation and Knowledge Management

• Ensure that all technical and project documentation is complete, accurate, and accessible to relevant stakeholders.

• Contribute to the development of best practices for project management and technical processes within the region.

• Customer Relationship Management

• Build strong relationships with regional customers, ensuring their needs are met and fostering long-term partnerships.

• Foster a culture of collaboration and continuous learning by organizing training sessions, workshops, and knowledge-sharing sessions.

Skills Required

• You have 10+ years experience in in a technical program management or solution engineering role working with projects in a global matrixed organization

• Strong technical proficiency in Linux, Kubernetes, Docker/Podman, networking, and automation tools such as Ansible.

• Proficient in Git, Prometheus, OpenShift and Grafana.

• Proficiency with project management software, including Microsoft 365, Jira, and Teamwork.

• Strategically leading and motivating a team. Managing team performance, KPIs etc. Enabling the One Team + Team Builder​ approach.

• Proactive self-starter with the capacity to engage in multiple initiatives concurrently. Adaptable to changing project requirements and able to anticipate and address potential issues promptly.

• Keen interest in Everseen's technology solutions, comfortable discussing them at a high level, and staying updated with the latest developments.

• Demonstrates initiative, drive, and self-motivation in taking full ownership of the function / specialism, ensuring accountability and fostering a no-blame culture conducive to continuous improvement.

• Possesses in-depth problem-solving skills and exercises good judgment, capable of navigating and resolving complex situations effectively.

• Highly organized with excellent organizational skills and meticulous attention to detail, ensuring accuracy and precision in project execution and documentation.

• A relevant degree qualification is preferred

• A Project Management qualification (Prince2, PMP etc.) is preferred

• Knowledge of security standards/frameworks such as ISO/IEC 27001, ISO/IEC 27701, SOC2, NIST, CSA, OWASP.

• You are a strong communicator, organised and thrive in an environment of mutual respect, openness and collaboration. You enjoy getting things done at a quick pace.]

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About Everseen

Shrink and inefficiency cost global retailers more than a hundred billion dollars each year. But Everseen is changing that equation. We are a leader in vision AI, transforming business operations for global retailers by reducing shrink, improving operations, and delivering a better customer experience.

Supporting 11 of the top 20 global retailers, Everseen’s AI innovations help retailers save millions of dollars every month. Its flagship product, Evercheck, is deployed in 10,000 retail stores and 150,000 checkouts globally. Everseen operates at unmatched scale, processing over 15 million transactions, and more than six petabytes of video data, daily.

Trusted by major food, drug, mass, and specialty retailers around the world - including Kroger, Meijer, and Woolworths - we also partner with leading hardware, AI, and cloud computing providers such as Google, NVIDIA, NCR, and Dell.

Founded in 2007 and headquartered in Cork, Ireland, Everseen has over 700 employees globally, with a European headquarters in Cork, Ireland, a U.S. headquarters in Miami, and hubs in Romania, Serbia, India, Australia, and Spain.

We are a dedicated team of inventors, research scientists, engineers, AI experts and retail industry veterans. Our culture is built on accountability, collaboration, and high standards. We take ownership of outcomes, prioritise our customers, operate as one team, move quickly with purpose, and continually raise the bar in everything we deliver.

Our Culture

Our culture is built on ownership and accountability, we own outcomes, not tasks. We stay relentlessly customer-first, letting their needs shape our priorities and decisions.

We work as one team: we challenge ideas, align quickly, and commit together. We move with pace, without compromising on simplicity or quality. And every day, we raise the bar, strengthening our talent, pushing innovation forward, and maximizing our impact.

Our Values

We OWN THE OUTCOME. No silos, no excuses.

We ARE CUSTOMER-FIRST. They guide our decisions.

We ARE ONE TEAM. Debate, decide, commit.

We MOVE WITH PACE. With simplicity and quality.

We RAISE THE BAR. On talent, innovation and impact.

Our Commitment

Everseen is committed to creating an environment where everyone can succeed. Our employees should feel a sense of belonging, have an opportunity to grow their careers, and feel free to be their most authentic selves. Everseen takes great pride in the diversity of its global workforce, and insists upon a safe, inclusive workplace where our differences are our collective strength. We treat each other with dignity, and respect, and require all employees, officers, and directors to seek to understand the importance and value to Everseen of diversity, and inclusion.

Everseen is committed to creating a safe environment for all employees and has a zero tolerance policy for bias and discrimination of any kind. Our work environment is one without offensive, hostile, or intimidating conduct, whether verbal, written or physical, in nature. Everseen will not tolerate prejudice or discrimination of any kind including without limitation, where based on aspects such as, race, colour, sex, gender, religion, age, family status, disability of any kind, sexual orientation.