Junior IT Network Administrator

Job Title

Junior IT Network Administrator

Reports To

The Junior IT Network Administrator will report to the IT Manager.

Job Overview

The Junior IT Network Administrator supports maintenance, security, and reliability of the organization’s infrastructure and network systems while providing day-to-day technical support to end users and ensuring employees have reliable access to technological resources needed to perform their roles.

Responsibilities and Duties

• Serve as first point of contact in providing day-to-day technical support to employees, including assistance with software, printers, network connectivity, computers, user accounts, and other technology-related issues.
• Respond promptly to IT support requests and document actions taken and resolutions in the ticketing system.
• Monitor and analyze network performance and keep network documentation accurate and current.
• Assist with the setup, installation, configuration, and maintenance of computers and network equipment.
• Assist with maintenance of accurate inventory of all IT equipment, including but not limited to: computers, monitors, computer accessories, ports, cabling, and network equipment.
• Support user account administration, including account setup, access permissions, password resets, and account changes in accordance with company policy.
• Escalate complex or unresolved issues, including those that require advanced technical expertise, vendor involvement, or additional resources, to the IT Manager.
• Assist with office moves, network expansions and upgrades, and other IT infrastructure projects under the supervision of the IT Manager.
• Support security practices, including multi-factor authentication, software patching, backups, and security awareness, in line with company policy.
• Provide occasional after-hours or weekend support for upgrades, maintenance, and outages, and travel between company offices as needed.
• Maintain current knowledge of IT systems and company policies, ensuring all responsibilities comply with company standards.
• Participate in continuing education and certification opportunities.

Required Qualifications

• Education and experience: Associate or bachelor’s degree in information technology or a related field, or up to 2 years of help desk, desktop support, or related IT experience, or an equivalent combination of education and experience.

Preferred Qualifications

• Bachelor’s degree in information technology, computer science, or a related field.
• CompTIA A+ or CompTIA Network+ certification, or willingness to earn one within the first year.
• Experience with a help desk ticketing system and Microsoft 365 administration.

Skills Required

• Computer skills: Proficient in Microsoft 365 (Outlook, Excel, Word, PowerPoint, Teams), Windows and Windows-based software, network printers, and Active Directory.
• Network: Working knowledge of TCP/IP networking, IPv4 and basic IPv6, Wi-Fi, switches, routers, wireless access points, VLANs, and VPN fundamentals.
• Discretion & Confidentiality: Perform with unwavering integrity and maintain confidentiality due to handling of sensitive information.
• Project Management and Prioritization: Ability to manage multiple projects and tasks, exercise judgment to filter communications, and prioritize efficiently.
• Professional Communication: Ability to communicate clearly and respectfully through email, phone, chat, ticketing systems, and in-person interactions; explain technical problems, solutions, and procedures in language that users can easily understand.

Physical Requirements

• Ability to lift and carry computer and network equipment weighing up to [50] pounds.
• Ability to bend, kneel, and work in tight spaces, such as under desks and in network closets, to install equipment and cabling.

Employment Classification

• Full-time, non-exempt (eligible for overtime) under the Fair Labor Standards Act.

Equal Employment Opportunity

MountainStar Partners is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other characteristic protected by law.