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Ingeus

Service Delivery Manager

Ingeus England, United Kingdom · £35K/yr

Government Administration · 1,001-5,000 employees

2 h ago
Remote project-manager Mid (2-5 yrs) Full-time United Kingdom
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About the role

The Service Delivery Manager will lead a team of Functional Assessors and Site Coordinators to ensure the delivery of volume, quality, and customer service targets. They are responsible for driving performance, developing talent, and ensuring all processes meet regulatory and organizational governance standards.

What they look for

Leadership Team Management Performance Management Coaching Mentoring Communication Influencing Analytical Skills Business Analysis Governance Compliance Multitasking Stakeholder Management Customer Service Problem Solving

Requirements

The ideal candidate will have proven experience in a leadership role within a complex, fast-changing environment and a track record of delivering challenging performance targets. Strong organizational, analytical, and communication skills are required, along with proficiency in business tools like PowerPoint and spreadsheets.

Full description

Company Description

Ingeus is a leading human services provider helping people, business and communities thrive through employment, skills and health & wellbeing services. We are a trusted partner to government and industry delivering services that create positive social impact and transform lives.

Job Description

Remote working, with occasional travel to site

Are you a dynamic leader who thrives on multitasking, accountability, and delivering results? We’re seeking a Delivery Manager to lead a team of Functional Assessors and Site Coordinators. 

What You’ll Do

  • Lead & Inspire: Provide visible leadership and direction, ensuring delivery of volume, quality, and customer service targets.
  • Develop Talent: Coach, mentor, and support your team, fostering professional growth and high performance.
  • Drive Performance: Implement action plans, monitor results, and report on team performance, proactively addressing any gaps.
  • Champion Best Practice: Share knowledge, encourage innovation, and support a culture of continuous improvement.
  • Collaborate: Work closely with Clinical Support Leads and other stakeholders to resolve quality issues and enhance service delivery.
  • Build Relationships: Create a positive, inclusive team environment, building trust and strong working relationships at all levels.
  • Ensure Compliance: Uphold governance standards and ensure all processes meet regulatory and organisational requirements.

What We’re Looking For

  • Proven experience leading and developing high-performing teams.
  • Strong organisational skills with the ability to multitask and manage multiple priorities.
  • High level of accountability for team performance and outcomes.
  • Track record of delivering challenging performance targets.
  • Passion for helping others, building relationships, and fostering a customer-focused culture.
  • Experience creating and executing action plans to drive improvement.
  • Confident communicator with strong influencing and coaching skills.
  • Analytical mindset with attention to detail; proficient in PowerPoint, spreadsheets, and business analysis tools.
  • Calm, resilient, and able to manage difficult situations effectively.
  • Experience in a supervisory or leadership role within a complex, fast-changing environment.

Please note that this vacancy may close earlier than the advertised closing date if a sufficient number of applications are received.

Additional Information

All your information will be kept confidential according to EEO guidelines.

  • Division: HAAS
  • Employment Type: Full Time / Permanent
  • Compensation: up to GBP 35000 - yearly

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