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Nokia

Customer Delivery Manager

Nokia Kenya, Nakuru, Kenya

Telecommunications · 1,001-5,000 employees

23 h ago
project-manager Principal (10+ yrs) Full-time Kenya
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About the role

The Customer Delivery Manager will lead and manage MI projects for the Safaricom Group, focusing on operations in Ethiopia and Kenya. This role involves driving customer-centric initiatives, managing diverse delivery teams, and ensuring efficient project execution and financial management.

What they look for

Project management Customer relationship management Team leadership Strategic planning Financial management Communication Problem-solving Analytical skills Data-driven decision making Stakeholder management Risk management Regulatory compliance

Requirements

Candidates must have at least 8 years of experience in a customer-facing project management role with strong leadership capabilities. A bachelor's degree in a relevant field such as Business Administration or Engineering is preferred, along with proficiency in project management methodologies.

Benefits

Flexible and hybrid working schemes Maternity and paternity leave Life insurance Well-being programs Employee resource groups Employee growth solutions Coaching and mentoring Professional development

Full description

We are seeking a skilled and experienced professional to join our team as the Customer Delivery Manager. This role is crucial in driving the success of our MI projects in the Safaricom Group, specifically in Ethiopia and Kenya. The ideal candidate will have a proven track record in leading customer-centric initiatives, managing diverse delivery teams, and ensuring the smooth execution of projects while maintaining strong relationships with Nokia leadership and product lines.

Advancing connectivity to secure a brighter world.

Nokia is a global leader in connectivity for the AI era. With expertise across fixed, mobile and transport networks, powered by the innovation of Nokia Bell Labs, we’re advancing connectivity to secure a brighter world.

Learn more about life at Nokia.

Our recruitment process

We act inclusively and respect the uniqueness of people. Our employment decisions are made regardless of race, color, national or ethnic origin, religion, gender, sexual orientation, gender identity or expression, age, marital status, disability, protected veteran status or other characteristics protected by law. We are committed to a culture of inclusion built upon our core value of respect.

If you’re interested in this role but don’t meet every listed requirement, we still encourage you to apply. Unique backgrounds, perspectives, and experiences enrich our teams, and you may be just the right candidate for this or another opportunity.

The length of the recruitment process may vary depending on the specific role's requirements. We strive to ensure a smooth and inclusive experience for all candidates. Discover more about the recruitment process at Nokia.

Some of our benefits:

  • Flexible and hybrid working schemes
  • A minimum of 90 days of Maternity and Paternity Leave, with the option to return to work within a year following the birth or adoption of a child (based on eligibility)
  • Life insurance to all employees to provide peace of mind and financial security
  • Well-being programs to support your mental and physical health
  • Opportunities to join and receive support from Nokia Employee Resource Groups (NERGs)
  • Employee Growth Solutions to support your personalized career & skills development
  • Diverse pool of Coaches & Mentors to whom you have easy access
  • A learning environment which promotes personal growth and professional development - for your role and beyond

Learn about additional benefits in specific countries.

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