Delivery Lead Senior Manager
Accenture Bengaluru, Karnataka, India
Business Consulting and Services · 10,001+ employees
About the role
The Delivery Lead Senior Manager is responsible for the end-to-end delivery, credit quality, and commercial performance of the Large Corporate Underwriting and Wholesale Credit Delivery functions. This role involves managing operational rigour, capacity planning, and ensuring delivery excellence across multiple locations.
What they look for
Requirements
Candidates must have 18+ years of experience in banking and financial services, with at least 8 years in a leadership role managing commercial or wholesale credit operations. A Master of Business Administration degree is required, along with proven experience in global capability centers or managed business services models.
Full description
Skill required: Com.Bkg- Credit UW - Commercial Credit Underwriting Designation: Delivery Lead Senior Manager Qualifications:Master of Business Administration Years of Experience:16 to 25 years About Accenture Accenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song— all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. Our 784,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.Visit us at www.accenture.com What would you do? • Delivery Lead Senior Manager Large Corporate Underwriting, Wholesale Credit Delivery Portfolio Management Single accountable leadership seat for the entire Large Corporate Underwriting, WCD Underwriting and Portfolio Management estate credit quality, delivery excellence, capability, commercials and client leadership. Summary Career level CL6 Delivery Lead Senior Manager Experience 18+ years, of which 8+ years lead
- 1. Why this role exists We run one of the most specialised wholesale-credit delivery capabilities in the industry: an end-to end commercial lending and credit modernisation engagement spanning Large Corporate Underwriting, Wholesale Credit Delivery, Portfolio Management, Monitoring, Fulfilment and Servicing. The CL6 seat exists because that estate needs one accountable owner
- not a coordinator across functions, but a leader with the credit authority to arbitrate a rating dispute, the operating rigour to hold delivery to standard, and the build agenda to create scarce capability where the market does not supply it. The complexity is real and should be reflected honestly in how we hire: • Scale of risk. Underwriting mandates extend to reviews, renewals and originations
What are we looking for? • 3. What are you looking for? 4.1 Experience profile • 18+ years of experience in banking and financial services, with at least 8 years leading commercial or wholesale credit operations at scale, including leaders-of-leaders responsibility. • Preference for candidates who have operated within a GCC Global Capability Centre or Managed Business Services model, serving global North American banking clients offshore delivery governance, onshoreoffshore operating rhythm and client embedded ways of working. • Proven leadership of large, multi-location credit or underwriting operations spanning Roles and Responsibilities: • 1 Role purpose To own the end-to-end delivery, credit quality, capability and commercial performance of the Large Corporate Underwriting, Wholesale Credit Delivery Underwriting and Portfolio Management functions. This is a single accountable leadership seat. If a credit file leaves the floor, if a defect score is disputed, if a lead needs certifying, if the client escalates, if productivity is committed it lands here. The role combines the credit authority of a senior underwriting head, the operating rigour of a service delivery lead and the build agenda of a capability owner standing up niche talent in a market where it barely exists.2. What would you do? Own delivery excellence across the estate • Take end-to-end accountability for Large Corporate UW, WCD Underwriting and Portfolio Management turnaround times, throughput, accuracy, capacity utilisation and client satisfaction across all supported LOBs and delivery locations. • Baseline, negotiate and defend SLAs and KPIs; institutionalise a three-tier governance rhythm daily and weekly operational reviews, monthly business reviews, quarterly steering with a single, defensible source of performance truth. • Embed Brilliant Basics as a standard, not a campaign: SOP currency and version control, checklists, maker-checker integrity, structured work allocation, shift coverage, documented handovers and disciplined escalation. • Drive root-cause analysis on every SLA miss, escalation and material defect; convert findings into SOP updates, targeted coaching and control changes, and evidence the closure. • Own capacity and volume planning, pyramid health, span of control and shrinkage managementanticipate volume and complexity shifts rather than react to them. • Set and review the performance scorecard for each CL7 lead, holding a consistent standard across functions. Own credit quality and risk governance • Act as the senior credit authority for the estate
Master of Business Administration
About Accenture
Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 791,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities.Visit us at www.accenture.com
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