Manager, Site Reliability Engineering

1. Leadership & Strategy

• Lead,

mentor, and grow the SRE team; set clear goals, on-call structure, and career paths.

• Define

and own SRE strategy, roadmap, and best practices aligned with business and compliance requirements.

• Drive

a culture of reliability, automation, and blameless postmortems.

2. Reliability & Availability

• Own

SLAs, SLOs, and SLIs for all production platforms (core banking, APIs, payments).

• Ensure

99.9%+ availability of critical services and lead efforts to eliminate single points of failure.

• Manage

capacity planning, scalability, and disaster recovery (DR/BCP) strategies.

3. Infrastructure & Automation

• Own

and evolve our cloud and on-prem infrastructure (AWS/Azure, Kubernetes, Docker, Terraform).

• Drive

Infrastructure as Code (IaC), CI/CD, and GitOps maturity to enable safe, frequent releases.

• Lead

automation of operational toil, provisioning, and configuration management.

4. Incident & Problem Management

• Own

the incident response lifecycle - detection, escalation, resolution, and post-incident review.

• Build

and improve monitoring, alerting, logging, and observability stacks (Prometheus, Grafana, ELK/Datadog, PagerDuty).

• Act

as final escalation for P1/P2 incidents.

5. Security & Compliance

• Partner

with Security and Compliance to ensure infrastructure meets PCI-DSS, NDPA, CBN, and ISO 27001 requirements.

• Embed

security, secrets management, and vulnerability remediation into SRE practices.

• Own

change management and audit readiness for infrastructure changes.

6. Collaboration

• Collaborate

closely with Software Engineering, Product, Security, and Client Success to ensure reliability is built-in.

• Provide

technical guidance to engineering teams on resilient architecture patterns.

Requirements

Experience

• 5+

years in DevOps / SRE / Infrastructure Engineering, with 2+ years in a team lead role.

• Proven

experience managing highly available, high-transaction systems in fintech, banking, or large-scale B2B SaaS.

• Strong

track record managing production incidents and on-call teams.

Technical Skills

• Deep

expertise in Linux, networking, and distributed systems.

• Strong

hands-on experience with AWS (EC2, EKS, RDS, VPC, IAM, CloudWatch) or Azure.

• Expert

in Kubernetes, Docker, Terraform, or Ansible.

• Proficiency

in at least one scripting/programming language: Python, Go, or Bash.

• Experience

with CI/CD tools (Jenkins, GitLab CI, GitHub Actions, ArgoCD).

• Solid

understanding of monitoring/observability tools (Prometheus, Grafana, ELK, Datadog, New Relic).

Nice to Have

• Experience

with core banking systems, payment switches, or ISO 8583.

• Experience

with database reliability (PostgreSQL, MySQL, MongoDB, Redis).

• Certifications:

AWS Solutions Architect / DevOps Engineer, CKA/CKAD.

• Experience

with service mesh (Istio/Linkerd) and chaos engineering.

Soft Skills

• Excellent

leadership, communication, and stakeholder management.

• Strong

analytical and problem-solving mindset under pressure.

• Ability

to balance operational rigor with delivery speed.

Benefits

Qore provides the rare opportunity to make history in the financial space for Africa by Africans, while working with the smartest, brightest & coolest minds in Africa. Our people & culture team continuously thinks of innovative ways to improve employee experience and some of the other benefits of working with Qore includes:

• Very competitive and rewarding pay

• Flexible work option (i.e., Remote work)

• Paid Lunch for onsite work

• Lifelong Learnings