Senior Business Analyst with Unite transformation
XPT Software Australia Pty Ltd · Sydney, New South Wales, Australia
IT Services and IT Consulting · 51-200 employees
About the role
The Business Analyst will evaluate the downstream impacts of UNITE transformation initiatives on the Complaints business. They are responsible for defining requirements, supporting Agile delivery teams, and driving business readiness through process design and change management.
What they look for
Requirements
The role requires 4-8 years of experience and specific expertise in API integration within the banking domain. Candidates must be proficient in documenting business requirements, facilitating stakeholder workshops, and managing UAT and BPIV activities.
Full description
Job Description:
Role description - Business Analyst responsible for evaluating downstream impacts of UNITE transformation initiatives to the Complaints business in Customer Production and Support. Defines business requirements, supports Agile delivery teams, and drives business readiness through impact assessments, process design, SOP updates, training, communications, UAT, BPIV, and change management activities.
- Key
responsibilities
- Conduct
impact assessments of upstream UNITE Transformation Stream Projects (TSPs) to identify downstream impacts to Customer Production and Support.
- Should have
API integration experience in Banking domain to assist in assessments
- Partner with
business and technology stakeholders to elicit, analyse, and document business requirements for delivery teams.
- Translate
business needs into delivery-ready artefacts, including user stories, business requirements, acceptance criteria, and backlog items for Agile Release Trains.
- Facilitate
workshops and stakeholder engagement sessions to understand business processes, requirements, risks, and operational impacts.
- Develop
current-state and future-state process maps to support solution design and business readiness activities.
- Support
business readiness and change management activities, ensuring impacts are understood and effectively managed across affected teams.
- Support
business documentation uplift, including Standard Operating Procedures (SOPs), work instructions, and process documentation.
- Review
training materials and support training delivery to ensure successful adoption of new processes and systems.
- Prepare and
coordinate business communications to support change implementation and stakeholder awareness.
- Plan,
coordinate, and execute User Acceptance Testing (UAT), including test scenarios, test cases, defect management, and business sign-off activities.
- Support
Business Process Integrated Validation (BPIV) and end-to-end testing activities to validate business outcomes and operational readiness. Analyse risks, dependencies, and operational impacts, and provide recommendations to support delivery and implementation decisions.
- Collaborate
with Product Owners, Architects, Delivery Teams, and Change Managers to ensure business requirements and acceptance criteria are clearly understood.
- Contribute
to continuous improvement initiatives by identifying opportunities to enhance customer, employee, and operational outcomes.
