Business Analyst

Transport is at the core of modern society. Imagine using your expertise to shape sustainable transport and infrastructure solutions for the future. If you seek to make a difference on a global scale, working with next-gen technologies and the sharpest collaborative teams, then we could be a perfect match.

What you will do

At Volvo Group you will contribute to the transformation of our company, the transport industry and society at large. You will:

• Analyse business processes, operational performance, and incidents to identify root causes and improvement opportunities.

• Gather, challenge, and translate business requirements into clear functional solutions and prioritized change requests.

• Support the implementation of new applications, system upgrades, and digital initiatives.

• Develop reports, dashboards, and insights that enable data-driven decision-making.

• Lead or support projects that improve operational efficiency, customer experience, and business performance.

• Act as a trusted advisor to stakeholders by combining business understanding, analytical skills, and technology expertise.

Your future team

You will join a team of specialists dedicated to supporting the success of Volvo Action Service's daily operations. The team brings together a range of expertise, including workforce planning, training, quality, reporting and analytics. Together, we provide the insights and support that enable our operational teams to deliver an excellent customer experience every day.

Volvo Action Service is a 24/7 operation and our department is spread over three European sites – Ghent (Belgium), Rugby (UK) and Bucharest (Romania), as well as our team in Johannesburg (South Africa). Everyone shares a passion for giving the customer the best experience possible and solving any problems that might arise.

Who are you?

Do you dream big? We do too, and we are excited to grow together. The Perfect Match for us:

• Experience as a Business Analyst or in a similar role involving business processes, analytics, systems, or digital transformation.

• Strong analytical skills with the ability to translate business needs into actionable requirements and improvements.

• Extensive knowledge of Qlik and Power BI

• Structured, proactive, and able to manage multiple priorities while delivering results.

• Strong communication and stakeholder management skills in an international environment.

• Fluent in English, both written and spoken.

• Thrives in a fast-paced environment focused on continuous improvement.

What’s in it for you?

We offer a solid package of compensation and benefits, plus you will enjoy:

• Competitive salary with meal vouchers and transport costs

• Well-being services

• Restaurant on site

• Opportunity to grow within the company

• Good work-life balance

• International environment

Ready for the next move?

Are you excited to bring your skills and innovative ideas to the table? We can’t wait to hear from you. Apply today!

We value your data privacy and therefore do not accept applications via mail.

Who we are and what we believe in We are committed to shaping the future landscape of efficient, safe, and sustainable transport solutions. Fulfilling our mission creates countless career opportunities for talents across the group’s leading brands and entities.

Applying to this job offers you the opportunity to join Volvo Group. Every day, you will be working with some of the sharpest and most creative brains in our field to be able to leave our society in better shape for the next generation. ​We are passionate about what we do, and we thrive on teamwork. ​We are almost 100,000 people united around the world by a culture of care, inclusiveness, and empowerment.

At Group People & Culture, a part of Volvo Group, we create the foundation and frameworks for people growth and organizational development, to drive the people agenda that enables the realization of the Volvo Group aspirations through people strategy and commitment. You will be part of a global and diverse team of highly skilled professionals who work with passion, trust each other and embrace change to stay ahead.