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Computacenter

SG - IT Support Engineer (RG)

Computacenter Singapore, Singapore

Information Technology & Services · 10,001+ employees

4 h ago
support-engineer Senior (5-10 yrs) Full-time Singapore
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About the role

The IT Support Engineer will ensure compliance with IT standards and security policies while providing technical support to users. They are responsible for maintaining instructional documentation, managing conference room technologies, and identifying service improvement opportunities.

What they look for

IT Support Active Directory Google Apps SSO OSX Windows Agile Conference Room Technology Ticket-tracking software LDAP Networking TCP/UDP DNS DHCP GPO services Technical documentation

Requirements

Candidates must have at least 5 years of experience and proficiency in OSX, Windows, and various collaboration tools. Strong communication skills and a foundational understanding of networking protocols and authentication services are required.

Full description

Role Responsibilities:

  • Ensure compliance for all IT standards and security policies
  • Develop instructional documentation and provide training to users
  • Driving support for users for all IT needs
  • Identify gaps across hardware and services and then execute initiatives to improve quality of service
  • Ability to be onsite at required times
  • Assist in maintaining accuracy and relevance of the technical knowledge-base
  • Ensure service of Conference Room Technologies are operating
  • Printer Support

Role Requirements & Applicable Technologies

  • 5+ years of work experience
  • Ability to work autonomously, prioritize, and self-manage time
  • Excellent proficiency in written and verbal communication
  • Resiliency / Flexibility
  • Familiarity with servicing abroad spectrum of development collaboration tools, including Active Directory, Duo, Yubikey and Google Apps/Suite and SSO
  • Proficiency in OSX
  • Windows and OSX security fundamentals
  • Foundational understanding of Agile
  • Conference and Meeting Room Support (Google, Logitech and Crestron)
  • Knowledge and prior use of Ticket-tracking software
  • Foundational understanding of authentication protocols such as LDAP
  • Networking principles and applications/ technologies (e.g.,TCP / UDP protocols, DNS, DHCP, GPO services)

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