Require a PROJECT MANAGER in Lusaka , Zambia

• Translate management strategy into clear annual, quarterly and monthly operating plans.

• Coordinate the seven-person core team and the ten Customer Engagement & Onboarding Representatives.

• Develop project plans, milestones, deliverables, responsibilities and timelines.

• Monitor implementation against approved budgets, milestones and KPIs.

• Lead weekly operational meetings and ensure decisions become assigned actions.

• Coordinate operational implementation of relationships with NCC, EIZ, TEVETA, Build It International and other partners.

• Ensure formalisation referrals identified by the field team are properly assessed and progressed through the appropriate pathway.

• Work closely with the CTO to ensure Phase 2 development responds to actual business and stakeholder requirements.

• Monitor user acquisition, onboarding, activation, retention and revenue performance.

• Work with Business Development, Marketing and Customer Success to convert opportunities into measurable results.

• Monitor operational risks and implement corrective actions.

• Support recruitment, team development and performance management.

• Translate management strategy into clear annual, quarterly and monthly operating plans.

• Coordinate the seven-person core team and the ten Customer Engagement & Onboarding Representatives.

• Develop project plans, milestones, deliverables, responsibilities and timelines.

• Monitor implementation against approved budgets, milestones and KPIs.

• Lead weekly operational meetings and ensure decisions become assigned actions.

• Coordinate operational implementation of relationships with NCC, EIZ, TEVETA, Build It International and other partners.

• Ensure formalisation referrals identified by the field team are properly assessed and progressed through the appropriate pathway.

• Work closely with the CTO to ensure Phase 2 development responds to actual business and stakeholder requirements.

• Monitor user acquisition, onboarding, activation, retention and revenue performance.

• Work with Business Development, Marketing and Customer Success to convert opportunities into measurable results.

• Monitor operational risks and implement corrective actions.

• Support recruitment, team development and performance management.

• Translate management strategy into clear annual, quarterly and monthly operating plans.

• Coordinate the seven-person core team and the ten Customer Engagement & Onboarding Representatives.

• Develop project plans, milestones, deliverables, responsibilities and timelines.

• Monitor implementation against approved budgets, milestones and KPIs.

• Lead weekly operational meetings and ensure decisions become assigned actions.

• Coordinate operational implementation of relationships with NCC, EIZ, TEVETA, Build It International and other partners.

• Ensure formalisation referrals identified by the field team are properly assessed and progressed through the appropriate pathway.

• Work closely with the CTO to ensure Phase 2 development responds to actual business and stakeholder requirements.

• Monitor user acquisition, onboarding, activation, retention and revenue performance.

• Work with Business Development, Marketing and Customer Success to convert opportunities into measurable results.

• Monitor operational risks and implement corrective actions.

• Support recruitment, team development and performance management.

• Translate management strategy into clear annual, quarterly and monthly operating plans.

• Coordinate the seven-person core team and the ten Customer Engagement & Onboarding Representatives.

• Develop project plans, milestones, deliverables, responsibilities and timelines.

• Monitor implementation against approved budgets, milestones and KPIs.

• Lead weekly operational meetings and ensure decisions become assigned actions.

• Coordinate operational implementation of relationships with NCC, EIZ, TEVETA, Build It International and other partners.

• Ensure formalisation referrals identified by the field team are properly assessed and progressed through the appropriate pathway.

• Work closely with the CTO to ensure Phase 2 development responds to actual business and stakeholder requirements.

• Monitor user acquisition, onboarding, activation, retention and revenue performance.

• Work with Business Development, Marketing and Customer Success to convert opportunities into measurable results.

• Monitor operational risks and implement corrective actions.

• Support recruitment, team development and performance management.

Requirements

• Proven ability to translate abstract management strategies into concrete, step-by-step operational plans.

• Experience in leading cross-functional teams and managing diverse groups of customer-facing representatives.

• Strong expertise in project planning, including the definition of milestones, deliverables, and resource allocation.

• Demonstrated skill in monitoring financial performance against budgets and KPIs to ensure fiscal responsibility.

• Proficiency in facilitating high-impact meetings that result in clear action items and accountability.

• Experience in managing complex stakeholder relationships and coordinating multi-partner operational implementations.

• Capability to assess and guide complex referral processes through appropriate organizational pathways.

• Collaborative mindset with technical leadership to align product development with market realities.

• Analytical skills to interpret data on user lifecycle stages and revenue performance.

• Track record of working effectively with cross-departmental teams to drive business growth.

• Competence in risk management and the implementation of corrective strategies.

• Background in recruitment, team building, and performance management.