Product Support Manager
Quinn Company California, United States · $91K–$125K/yr
Machinery Manufacturing · 1,001-5,000 employees
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About the role
The Product Support Manager leads a team of branch parts and service employees to meet customer expectations and maximize profitability. They are responsible for managing service shop, field service, and parts operations while mentoring staff and maintaining effective customer relationships.
What they look for
Requirements
Candidates must have a high school diploma or GED, plus a college degree or at least 5 years of related industry experience. A minimum of 5 years of industry product support experience and prior management or supervision experience are required.
Full description
Overview
Quinn Company, your local Caterpillar store, is hiring a Product Support Manager in Indio, California.
Quinn Company is a Caterpillar dealership founded in 1919. The company sells, services, and rents a full line of new and used construction, agricultural, and material handling equipment, diesel and natural gas engines.
As a Caterpillar Dealership, Quinn Company enjoys a unique ability to be a nimble company with entrepreneurial spirit and leverage the global reach and support of a Fortune 50 company… local and global at the same time.
Quinn Company ranks among the top performing Caterpillar Dealers in the world. This competitive, performance based drive is the foundation of the company’s culture.
Lead a team of branch parts and service employees with responsibility to meet/exceed customer support expectations. Manage service shop, field service, and parts operations for a given branch. Maximize parts and service profitability for a given branch opportunity.
Wages
Starting wage will depend on experience and education. $91,000 - $125,000
Responsibilities
Essential duties and responsibilities include the following. Other duties may be assigned.
- Develop and maintain effective relationships with branch customers to achieve desired parts and service financial objectives.
- Maximize business results in area of responsibility by leveraging company resources and external business partners.
- Demonstrate leadership skills to motivate, develop, and retain a high performing work group.
- Ensure branch level product support operational excellence.
- Communicate effectively across the organization to ensure highest levels of customer support.
- Develop, mentor, and coach branch product support employees.
- Work safely at all times. Adhere to all applicable safety policies. Comply with all company policies, procedures, standards, and values.
Additional Responsibilities:
- Communicate and teach the “value added” concept to work group and customers.
- Understand key competitor strengths, weaknesses, opportunities, and threats.
- Identify opportunities for company performance improvements and lead effort to improve.
- Reinforce and teach company strategic plan and company values.
- Identify and mentor high potential employees.
Qualifications
- Proof of high school diploma or General Education Degree (GED).
- College degree or an equivalent 5 years of related industry experience.
- Management or supervision experience.
- 5 years minimum industry product support experience.
Quinn is an Equal Opportunity Employer M/F/V/DV
Quinn Group, Inc. provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, age, national origin, physical or mental disability, all applicable veteran status or disabled veteran status. Quinn Group, Inc. has established an Affirmative Action Plan to promote the employment and advancement of members of those covered groups identified by statute and regulations, including minorities, women, qualified disabled individuals and all Veterans and disabled Veterans
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