Application Support Engineer

Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems.

This is a key role and requires client interview. Summary: As an Application Support Engineer, a typical day involves investigating and resolving issues across various components of essential business systems. This role requires a proactive approach to identifying system anomalies and collaborating with different teams to ensure smooth and uninterrupted service delivery. The position demands continuous monitoring and troubleshooting to maintain system reliability and performance.

Roles & Responsibilities: - Expected to perform independently and become an SME. - Required active participation/contribution in team discussions. - Contribute in providing solutions to work related problems. - Collaborate with cross-functional teams to escalate and resolve complex technical issues. - Document and communicate findings and resolutions clearly to stakeholders. - Continuously improve support processes to enhance efficiency and effectiveness. - Assist in the development and implementation of system updates and patches.

Professional & Technical Skills: - Required Skill: Expert proficiency in Relex Platform. - Strong analytical skills to diagnose and resolve technical issues effectively. - Experience with system monitoring and incident management tools. - Ability to work with complex software environments and troubleshoot multi-layered problems. - Excellent communication skills to interact with technical and non-technical team members. - Proactive approach to learning and adapting to new technologies related to the Relex Platform.

Additional Information: - The candidate should have minimum 2 years of experience in Relex Platform. - This position is based at our Manila office. Minimum 2 year(s) of experience is required

About Accenture

Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 791,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities.Visit us at www.accenture.com 

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We believe that no one should be discriminated against because of their differences. All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, military veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by applicable law. Our rich diversity makes us more innovative, more competitive, and more creative, which helps us better serve our clients and our communities.