JobCubby JobCubby
Sign up
Delsys, Inc.

Product Support Engineer

Delsys, Inc. Natick, Massachusetts, United States · $60K–$70K/yr

Biotechnology Research · 51-200 employees

2 d ago
support-engineer Mid (2-5 yrs) Full-time United States
Log in to apply, save this posting, or score it against your profile with AI.

About the role

The Product Support Engineer will serve as the primary point of contact for client technical support, managing ticket queues and interpreting time-series data. Additionally, the role involves conducting hardware and software training, performing system testing, and creating technical support documentation.

What they look for

Technical Support Time-series Data Analysis Hardware Troubleshooting Software Licensing Client Training Inventory Management Software Testing Hardware Testing Technical Documentation Biomedical Engineering Kinesiology Exercise Science Problem-solving Communication Skills Interpersonal Skills

Requirements

Candidates must hold a bachelor's degree in Biomedical Engineering, Kinesiology, Exercise Science, or a related field. Proven experience in a technical support role within the academic, healthcare, or medical device industry is required.

Benefits

Health Insurance Long Term Disability Insurance Life Insurance Matching 401k Plan Profit Sharing End of Year Bonus 18 Days PTO 10 Federal Holidays

Full description

Delsys, a leader in advanced wearable device technology, offers an exceptional career opportunity to join our client support team. This new role will be crucial in providing technical support and assistance to our clients and partners worldwide. This role is integral to our mission of improving health outcomes by delivering cutting-edge solutions in movement sciences, engineering and neurophysiology.

Join us in shaping the future of EMG technology and supporting our clients’ success.

Key Responsibilities

As a Product Support Engineer, you will play a pivotal role in our organization through the following responsibilities:

  • Maintain

individual ticket queue and serve as the primary point of contact for client communication

  • Interpret

time-series data to support clients

  • Identify

potential hardware issues raised by clients.

  • Validate

clients’ requests to license Delsys software.

  • Provide

comprehensive training for clients on Delsys hardware and software.

  • Manage

demo & loan stock, ensuring availability and functionality.

  • Perform

software and hardware testing to ensure optimal performance.

  • Use

technical knowledge to generate support guides and documents for customer consumption.

Requirements

Desired Experience and Skills

  • Bachelor’s

degree in Biomedical Engineering, Kinesiology, Exercise Science or a related field.

  • Proven

experience in a technical support role, preferably in the academic, healthcare or medical device industry.

  • Strong

analytical skills with the ability to interpret time-series data.

  • Excellent

communication and interpersonal skills.

  • Excellent

problem-solving & deduction skills

  • Proficiency

in providing software and hardware training.

Benefits

What We Offer

  • A

stimulating environment where your contributions are valued and make a tangible impact.

  • The

opportunity to work with cutting-edge technology in the field of human movement sciences, engineering, and neurophysiology.

  • A

supportive team that values collaboration and innovation.

  • Competitive

compensation, travel opportunities and upwards mobility within the company.

  • A benefit package including:
  • Health Insurance
  • Long Term Disability Insurance
  • Life Insurance
  • Matching 401k Plan & Profit Sharing
  • End of Year Bonus (Company performance dependent)
  • 18 Days PTO
  • 10 Federal Holidays

Similar roles