Application Support Engineer – Cloud

Every moment counts. Especially those you live to the fullest. Welcome to Consort Group.

For over 30 years, Consort Group has been helping companies leverage their data and infrastructure. It is backed by two leaders, Consortis and Consortia, and places people and social responsibility at the heart of its values.

This is your future team

Established in 2021, Consort Portugal supports the strategic offshoring choices of our clients, particularly in Europe, and brings our expertise in infrastructure services to the Portuguese market. With a team of around 45 employees, our Service Center based in Porto is developing a dynamic nearshore business, offering the French and European markets an environment of excellence and high potential.

Application Support Engineer – Cloud

This is your mission

You will join the WM APS team to provide technical and functional application production support for Wealth Management IT Data Platform applications and tools. You will contribute to service stability, availability, operational efficiency and continuous improvement in a banking environment.

Your responsibilities will include incident and service request management, application monitoring, operational maintenance and automation, with participation in a 24/7 production support organisation.

Build side

• Build and maintain Ansible playbooks and Terraform scripts to automate infrastructure provisioning, configuration and deployments.
• Contribute to the technical integration of applications by leveraging existing products and services.
• Implement and improve monitoring of technical and functional application components.
• Participate in service improvement initiatives through automation, performance analysis and operational optimisation.
• Support application changes by participating in and validating knowledge transfer sessions with development teams.

Run side

• Provide technical and functional application production support for Wealth Management IT Data Platform applications and tools.
• Handle incidents, service requests and application support activities, including L1/L2 support where applicable.
• Analyse system, middleware and application logs to identify potential issues and troubleshoot incidents.
• Ensure the smooth running of application workflows, batch processes, data transfers and other operational processes.
• Monitor service performance, availability and compliance with Service Level Objectives (SLOs).
• Manage application releases and functional change requests within the assigned scope.
• Provide user support and contribute to restoring service within expected timeframes.
• Maintain and enrich application support documentation, knowledge articles and operating procedures.
• Participate in the bank’s Disaster Recovery (DR) and live-play activities.
• Work within a 24/7 production support team, including shifts, on-call rotations, weekends and public holidays.
• Escalate operational risks, incidents and management issues to the divisional lead in a timely manner.
• Contribute to production-readiness checks, risk mitigation, service reporting and continuous improvement.
• Assist and train other operations team members on Ansible, Docker and Kubernetes.

This is your background

• Master’s degree in Computer Science, Computer Engineering or an equivalent field.
• At least 5 years of experience in IT Operations or Software Engineering.
• Experience in application production support within a banking environment, with a strong understanding of core banking operations.
• Experience in IT Operations and production/infrastructure requirements.
• At least 2 years of hands-on experience with a public cloud provider: IBM Cloud, AWS, Azure or Google Cloud.
• At least 2 years of hands-on experience with Ansible and Docker.
• Experience in troubleshooting incidents and supporting applications in production.
• Ability to analyse technical issues across system, middleware and application layers.
• Willingness to work in a 24/7 support environment, including shifts and on-call rotations.

This is your expertise

• Linux: Strong knowledge of Red Hat Enterprise Linux, command-line interface (CLI) and shell scripting.
• Scripting: Proficiency in at least one scripting language, preferably Python and/or Bash.
• Infrastructure automation: Ansible and Terraform; experience building and maintaining automation scripts and playbooks.
• Containers and orchestration: Docker and Kubernetes.
• Cloud: Hands-on experience with IBM Cloud, AWS, Azure or Google Cloud.
• Monitoring: Dynatrace.
• Database: PL/SQL.
• Continuous integration: Good understanding of CI tools such as Jenkins, Travis CI or Concourse.
• IT service management: Knowledge of ITIL practices.
• Production support: Incident management, service monitoring, log analysis, release management and service improvement.

Certifications

• Red Hat Enterprise Linux Automation with Ansible (RH294).
• Certified Kubernetes Application Developer (CKAD).
• Developing Advanced Automation with Red Hat Ansible Automation Platform (DO374).
• Optional: HashiCorp Certified: Terraform Associate (003).
• Optional: HashiCorp Certified: Vault Associate (002).

Your language skills

• English : Fluent

This is your way of working

• Strong troubleshooting and analytical skills.
• Proactive approach to incident prevention, service monitoring and continuous improvement.
• Ability to identify operational risks and escalate issues in a timely manner.
• Team-oriented mindset and ability to collaborate with application development teams and globally distributed operations teams.
• Clear communication with technical stakeholders and Wealth Management business teams.
• Commitment to service quality, availability, documentation and knowledge sharing.

This is our commitment

At Consort Group, you are an expert we support so that every mission becomes a meaningful step in your career.

• Attentive and human onboarding
• Close management support
• Continuous access to training
• Concrete commitments to inclusion, equality and solidarity
• A comprehensive HR package
• A culture of feedback and meaningful projects

This is clear

The recruitment process:

• A first telephone exchange with our recruitment team
• An HR interview and a professional discussion with a business manager
• A technical test or exchange with one of our experts
• A final discussion with your future manager or mission manager
• And if we recognise ourselves in each other: we start together

Good to know

• Location: Lisbon, Portugal
• Contract: Perm / B2B
• Remote work: Hybrid
• Job category: Application Support / IT Operations / Production Support / Infrastructure Automation

What you will do here, you won't do anywhere else.

This moment is yours.