Systems Analyst, Information Technology - UT Chattanooga

The Systems Analyst is an entry level position in the Enterprise Systems team within Information Technology Services, providing functional and technical support for enterprise applications and business processes across the university. This position works closely with campus stakeholders, technical teams, and technology partners to support system operations, troubleshoot issues, document processes, assist with reporting needs, and contribute to the successful implementation of technology solutions that advance the University's mission.

Responsibilities

Enterprise Systems Support

• Functional & Technical Assistance: Provide high quality functional and technical support for areas, processes, and technologies managed by the Enterprise Systems teams, including the DASH ERP and SIS systems.

• Problem-Solving: Communicates with the customer, performs problem analysis and research, outlines resolution options, and takes appropriate actions to resolve problems under supervision.

• Customer Training & Documentation: Assists in developing instructions and training sessions for customers to ensure effective use of systems. Documents business practices accurately and maintains up-to-date records of tools and technologies used in implementing solutions.

• Operational Reporting: Assists customers in meeting their operational reporting needs through writing SQL queries and basic analysis.

Solution Development and Project Support

• Project Collaboration & Coordination: Works closely with customers, technical staff, and management to gather requirements, develop estimates and assist with the overall implementation plans.

• Solution Documentation & Testing: Directly performs documentation and testing of solution components and any other steps as defined or delegated by management for this solution

• Recommendations & Proposals: Learns to develop business case analyses and assists in making technology recommendations aligned with organizational goals. Prepares initial drafts of functional specifications and assists in development of technical proposals/presentations as required.

Business Process and Technology Development

• Develop knowledge of assigned business processes and enterprise technologies
• Identifies opportunities to improve business operations and system effectiveness
• Builds expertise in university enterprise applications, including ERP, reporting, workflow, and collaboration platforms
• Participates in training, research, and professional development activities to expand technical competencies
• Supports the adoption and effective use of technology solutions across the university

The ideal candidate will possess the following (KSAs):

• Effective skills in research and analysis, project planning, and implementation
• Strong interpersonal communication skills and the ability to maintain effective working relationships with clients, co-workers, and vendors
• Excellent decision-making, time-management, and planning skills
• Strong analytical and problem-solving skills, combined with a willingness to learn
• Effective customer service skills to engage customers, resolve issues with a sense of urgency, communicate in a timely manner, and provide clear documentation and training materials
• Ability to be an enthusiastic and resourceful team member
• Ability to be a self-starter and motivated to move projects forward
• Ability to manage competing priorities in a highly demanding environment

Application Review

Application review will begin October 26, 2026 and continue until the position is filled. Priority consideration may be given to applicants who submit complete application materials by the initial review date.

Qualifications

Minimum

• Bachelor’s degree or 1 year of related experience
• Equivalent combination of education, training, and experience demonstrating the knowledge, skills, and abilities required for the position

Preferred

• Bachelor’s degree in a STEM or business field of study, or 1 year of related experience
• Experience working in a customer service environment using service management tools like Jira, TeamDynamix, etc.
• Familiarity with Enterprise Resource Planning (ERP) systems
• Familiarity with enterprise reporting tools like Argos or Cognos
• Experience working in higher education

Work Location

• University of Tennessee at Chattanooga, Chattanooga, Tennessee

• This is a fully on-site position.

Compensation and Benefits

• UT Market Range: MR10
• Find more information on the UT Market Range structure
• Find more information on UT Benefits

The University of Tennessee at Chattanooga is in the heart of one of Tennessee’s largest and most dynamic cities. As a national model for metropolitan universities, UTC collaborates with its many regional partners to offer an experiential learning environment with outstanding teaching scholars in 128 undergraduate degree programs and 55 graduate programs—at both the master's and doctoral levels. UTC and Chattanooga—nationally recognized for its downtown redevelopment and wealth of outdoor recreation—are inextricably linked, and the University is central to the workforce and economic development efforts of the region and the state.

Colleges of Arts and Sciences; Business; Engineering and Computer Science; Health, Education and Professional Studies; and the Honors College are home to an array of award-winning programs from Nursing to Computer Science, Entrepreneurship to Veteran Student Support. Innovation is a strategic focus, and UTC research and development in smart city technology is an industry leader. UTC is the first and only university in the country with access to a managed, commercial quantum computing network, and we are introducing an artificial intelligence initiative involving entities across campus and engaging partners throughout the region.

From our deep ties to the city of Chattanooga to our national reputation for innovation and hands-on learning, UTC stands out as a university where students thrive, faculty inspire, and partnerships create real impact.