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About the role
The Product Ops Analyst will lead business process analysis, product validations, and monitoring to drive improvements in transportation decisions. They will collaborate with product and engineering teams to identify trends, manage defects, and support key product launches.
What they look for
Requirements
Candidates must have a graduate degree and 3 to 4 years of experience in transportation and supply chain processes. Proficiency in data analysis, reporting tools, and Microsoft Office applications is required, with additional skills in SQL and cloud platforms being advantageous.
Full description
Primary function: Responsible for leading team for business process analysis, product validations and business monitoring. In addition, role requires to work with product/business owners to enhance existing product capabilities and process improvements and drive improvements
Principal duties & responsibilities: · Gather, review and analyse data to provide answers to questions that will drive decision around improving Transportation Decisions. · Partner with Product, Data Engineering, Product Engineering team to drive meaningful decisions · Perform data analysis and research to identify new opportunities to improve overall metrics. · Analyse underlying trends to identify potential product issues and improvements to the existing product features. · Test and Monitor new features on production to ensure new features are working as expected. · Collaborate with product Managers to drive defect management with engineering team to ensure production environment runs without any critical defects · Support key item/brand launches from fulfilment by participating in preparation activities and ensuring systems don’t have any critical defects. · Support peak volumes by executing key tasks defined specific for peak season.
Job requirements: · Graduate in any discipline with 3 to 4 years’ experience. · End to end understanding Transportation and Supply chain processes. · Data analysis and reporting skills. · Knowledge in Microsoft Excel, Word, PowerPoint (or similar) applications required. · Power BI & Google Cloud Platform will be an added advantage. · Good organisational, prioritising and problem solving skills and ability to multi-task. · Excellent communication skills.
Desired requirements: · SQL skills · Data analytics · People management experience. · Reporting and Dashboarding in looker / Power BI
