CRM Product Manager

CRM Product Manager

Salary Range: - $5000-$7000

Benefits of Joining Us: - Performance related pay - Salary increment - 2% Medical Allowance

Responsibilities: - Develop and enhance ZingKey’s CRM platform with a strong focus on B2B sales workflows and sales operations. - Build CRM capabilities across the full sales cycle, including lead capture and qualification, opportunity management, pipeline progression, and deal closure. - Define the relationships and workflows between key CRM objects such as Leads, Accounts, Contacts, Opportunities, and Activities across various sales scenarios. - Design solutions for pipeline management, customer follow-ups, tasks and reminders, quotations, approvals, sales forecasting, and workflow automation. - Collaborate directly with customers, Sales, and Implementation teams to understand business sales processes and translate common needs into scalable CRM features. - Develop customer engagement capabilities across Email, WhatsApp Business, Telephony, and Web Forms, including necessary CRM integrations. - Build sales dashboards, pipeline analytics, conversion funnels, and forecasting tools to help sales teams and managers track performance and make informed decisions. - Identify and implement practical applications of AI throughout the sales journey, such as Lead Scoring, conversation summaries, sales recommendations, automated follow-ups, and AI Sales Assistants. - Produce Product Requirement Documents (PRDs), user stories, workflows, and prototypes, and work closely with UI/UX, Engineering, and QA teams throughout development, testing, and release.

Requirements: - Bachelor’s Degree in Computer Science, Information Systems, Business, or a related discipline. - At least 3 years of relevant experience in CRM, SalesTech, or B2B SaaS products preferred. - Strong understanding of B2B sales processes, particularly Lead Management, Opportunity Management, Pipeline Management, and Sales Forecasting. - Ability to understand different sales models, business rules, and operational workflows, and design CRM solutions that are configurable and scalable. - Strong business analysis and product design skills, with the ability to independently develop PRDs, workflows, and prototypes. - Comfortable working across customers, Sales, Implementation, UI/UX, Engineering, and QA teams to bring product requirements through to release.

Added Advantage: - Hands-on experience with Salesforce, HubSpot, Microsoft Dynamics 365, Zoho CRM, or Freshsales, either in product development or implementation. - Background in CRM implementation, CRM consulting, Sales Operations, or Revenue Operations (RevOps). - Experience with B2B SaaS, SalesTech, or MarTech products. - Familiarity with WhatsApp Business, Email, Telephony, Marketing Automation, and Lead Capture. - Good understanding of APIs, Webhooks, CRM data models, system integrations, and multi-tenant SaaS environments. - Experience building AI or agent-based features for CRM, sales automation, or sales intelligence.