Product Manager – UC,CX & Contact Centre

Company Description

Why Babble?

Babble is a Customer Experience-led growth business. As the ultimate Trusted Advisor for cloud-based technologies, we specialize in empowering businesses with the best solutions from the world's leading providers.

We are specialists in:

• Microsoft Modern Work
• Cybersecurity
• Contact Centre Technology
• Mobile Solutions
• Communications & Connectivity

With thousands of customers, we're just scratching the surface of our potential. Many of our clients currently benefit from one or two of our technologies, presenting an incredible opportunity to introduce them to our full suite of market-leading solutions.

Join us on this exciting journey and let's achieve greatness together!

About Us | Leading UK Cloud Solutions Provider | Babble 

Job Description

Join Our Dynamic Team as a Product Manager – UC,CX & Contact Centre! 🌟 

Are you passionate about telecoms? Do you thrive in a fast-paced, innovative environment? At Babble, we’re on a mission to be our customer’s most trusted advisor for cloud-based technologies. We’re looking for passionate and talented individuals to join our dynamic team. If so, we have the perfect opportunity for you!  

What will you be doing? 

We are seeking a motivated and detail-oriented Junior Product Manager (UC) to support the development and evolution of our UC, CX and Contact centre portfolio. This role is ideal for someone early in their product management career who is passionate about communication technologies such as voice, video, messaging, and contact centre platforms.

The products will be delivered across all sales channels of Babble. Thereafter the role will manage and monitor the product(s) in life. The success of the role will be dependent on working in virtual teams and influencing key stakeholders from around the business.

You will work closely with senior product managers, operations, sales, and partners to deliver products that enhance communication experiences for all Babble customers. The role will be internal and external facing, providing assistance to the sales community is a vital part of the position.

The role will incorporate vendor relationships. The successful applicant will be key in maintaining aligned relationships with vendors that support the product area.

 

Accountabilities and Deliverables: 

• At all times working toward making the product & services portfolio ‘Easy to buy and easy to sell’ across all relevant Business Units
• Supporting the sales community
• Input into the creation of cost models and pricing tools
• Leading virtual teams to deliver products
• Stakeholder engagement
• Reporting on product portfolio
• Create and manage product roadmaps
• Implementation of and collaboration on best practice for lifecycle management
• Business improvement
• Identification and introduction of new product / capabilities to be offered.
• Support the senior product managers in the creation of business plans to support training and investment in new capabilities
• To liaise with manufacturers for technical updates and support for the technologies used
• Vendor management including but not exclusive to, monthly meetings, sales tracking, business plan creation
• Travelling between different Babble and vendor offices in order to efficiently conduct business

 

What success looks like in this role

• Successfully complete product development within defined time scales
• Ensure that the products contribute to the business targets for in year growth
• Support business transformation projects to improve efficiency within the business, within specified timescales

 

What else looks good for this role: 

• Ability to work in virtual geographically disperse teams
• Strong organisational and interpersonal skills
• Good time management and prioritisation skills
• Strong attention to detail and diligence
• Excellent oral and presentation skills with the ability to articulate a message to a mixed audience, from managerial/strategic personnel to technical personnel

 

What you'll gain

• Hands-on experience in managing UC, CX and Contact Centre products
• Exposure to leading platforms and technologies in the communications space
• Mentorship from experienced product managers
• Opportunity to grow into a full Product Manager role

Qualifications

• Some experience in product lifecycle management
• Be technically and commercially aware of the market and have a full understanding of the technical, business and commercial propositions on offer
• A good knowledge of Microsoft tools to create associated collateral for the support of both new product release and in life product updates
• Knowledge of Sales/Operational processes and their interaction with the Project Delivery Teams
• Good project management skills, not essential but will benefit the employee in this role

Additional Information

Why work for Babble?

• Annual Leave: 20 days’ paid holiday
• Public Holidays: 12 paid bank holidays
• Pension: Statutory pension provision
• Sick Leave: 20 days’ statutory sick pay
• Working Pattern: 10‑day fortnight
• Work Environment: Full‑time, office‑based role
• Parental Leave: Statutory maternity and paternity leave 

The recruitment journey

We want to fill this role quickly, but we want to get the right person. The recruitment process will consist of a screening call. If you proceed past this then you will have an interview over Teams and possibly a follow up interview and competency testing depending on the role requirements. 

Direct Candidates Only

Babble | Leading UK Cloud Solutions Provider

• Contract Type: Permanent