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Adventus

IT Support Engineer

Adventus Singapore, Singapore, Singapore

IT Services and IT Consulting · 201-500 employees

Sep 17
support-engineer Mid (2-5 yrs) Full-time Singapore
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About the role

Provide on-site and remote technical assistance, including diagnosis and troubleshooting of hardware, software, and network systems. Manage IT assets and ensure high user satisfaction through effective configuration and maintenance of Windows environments.

What they look for

Windows OS Active Directory Office 365 Intune SharePoint Troubleshooting Technical Support Hardware Maintenance Software Deployment Network Support IT Asset Management Customer Service Problem Solving ITSM ITIL

Requirements

Requires 2-3 years of relevant experience in an SI environment with strong knowledge of Windows OS, Active Directory, Office 365, and Intune. Candidates must possess excellent problem-solving, communication, and customer management skills.

Full description

Adventus is an Information and Communications Technology (ICT) Solutions and Services Provider with a wide footprint across the globe.

We help organizations bring about positive transformation to their businesses by leveraging intelligent applications of innovative solutions and pertinent services to remain winners in today's ultra-competitive marketplace.

With our strong network of technology partners, excellent domain expertise and differentiated value proposition, we are able to go above and beyond for our customers, far exceeding expectations.

Job Responsibilities

  • Provide on-site and/or remote technical assistance to end-users, diagnosis and troubleshooting of technical problems
  • Deployment, maintenance, upgrading and support of client computer systems (hardware, software, OS, network, etc.)
  • Windows OS, AD, Office 365, Intune configuration and administration, patching & file server management
  • Maintain a high level of user satisfaction with excellent customer service, offering solutions to meet clients’ needs
  • IT asset management and other adhoc duties as assigned
  • Knowledge of ITSM or ITIL will be an added advantage

Job Requirements

  • Good knowledge of Windows OS, AD, Office 365,Intune and SharePoint
  • 2-3 years of relevant working experience, preferably from SI environment
  • Strong problem solving skills and positive attitude
  • Good coordination and communication skills with internal and external customers
  • Able to work independently with minimum supervision
  • Excellent customer management skills
  • Entry level candidates are welcomed to apply

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