Senior EHR Business Analyst

Benefits:

• 401(k) matching

• Dental insurance

• Health insurance

• Vision insurance

Title: Senior EHR Business Analyst

Location: Richmond, VA, (Hybrid)-Onsite at least one day every week

Position Type: Contract

Interview Mode: Both Web Cam and In Person Interview

Responsibilities:

• Provide responsive support to EHR users across Local Health Districts.

• Triage, troubleshoot, and escalate issues appropriately.

• Monitor and maintain key EHR workflows, processes, and procedures.

• Engage with stakeholders to understand operational needs, evaluate current EHR capabilities, identify gaps, and recommend effective alternative solutions.

• Gather, analyze, and document business requirements for system enhancements.

• Develop user stories, acceptance criteria, and other Agile documentation as needed.

• Support functional, integration, and user acceptance testing.

• Collaborate effectively with cross-functional technical, clinical, and business teams.

• Produce clear user documentation, job aids, and training materials.

Required Skills & Experience:

• Experience providing application support, preferably in healthcare environments.

• Strong skills in requirements documentation and enhancement analysis.

• Excellent analytical, communication, and problem-solving abilities.

• Understanding of clinical, pharmaceutical, and patient billing workflows.

• Experience participating in structured testing cycles.

• Proficiency with MS Office, Microsoft Teams, SharePoint, and Visio.

Preferred Qualifications:

• Experience supporting or implementing EHR systems.

• Knowledge of Oracle Health / Cerner platforms and public health workflows.

• Experience with SQL, Oracle databases, or web application environments.

• Familiarity with Agile methodologies and documentation practices.

Required/Desired Skills

Skill | Required /Desired | Amount | Actual Years of Experience Provide responsive support to EHR users across Local Health Districts. | Required | 5 |  Triage, troubleshoot, and escalate issues appropriately. | Required | 7 |  Monitor and maintain key EHR workflows, processes, and procedures. | Required | 5 |  Engage with stakeholders to understand operational needs, evaluate current EHR capabilities, identify gaps, and recommend effective alternative so | Required | 7 |  Gather, analyze, and document business requirements for system enhancements | Required | 7 |  Develop user stories, acceptance criteria, and other Agile documentation as needed. | Required | 7 |  Support functional, integration, and user acceptance testing. | Required | 7 |  Collaborate effectively with cross-functional technical, clinical, and business teams. | Required | 7 |  Produce clear user documentation, job aids, and training materials. | Required | 7 |  Experience providing application support, preferably in healthcare environments. | Required | 5 |  Strong skills in requirements documentation and enhancement analysis. | Desired | 5 |  Excellent analytical, communication, and problem-solving abilities. | Desired | 5 |  Understanding of clinical, pharmaceutical, and patient billing workflows. | Desired | 5 |  Experience participating in structured testing cycles. | Required | 7 |  Proficiency with MS Office, Microsoft Teams, SharePo | Required | 7 |  Experience supporting or implementing EHR systems. | Required | 7 |  Knowledge of Oracle Health / Cerner platforms and public health workflows. | Required | 3 |  Experience with SQL, Oracle databases, or web application environments. | Desired | 5 |  Familiarity with Agile methodologies and documentation practices. | Desired | 5 |  Support Go-Live Related Activities | Required | 2 | 

Flexible work from home options available.