Lead Site Reliability Engineer
Glint Tech Solutions LLC · Buffalo, New York, United States
IT Services and IT Consulting · 11-50 employees
About the role
The Lead Site Reliability Engineer will design and implement SRE practices to ensure the reliability, scalability, and performance of critical banking platforms. They will lead incident response, drive automation, and mentor engineering teams on observability and cloud-native architecture.
What they look for
Requirements
Candidates must have strong hands-on experience with Dynatrace, OpenTelemetry, and Terraform within Microsoft Azure environments. A proven track record in implementing SRE principles, such as SLOs, error budgets, and automated regression testing, is required.
Full description
Job Title: Lead Site Reliability Engineer
Location: Remote within the USA, or onsite in Buffalo, NY / Wilmington, DE (client preference for candidates near these areas). New hires are required to work onsite at the client's office for the first 2–3 weeks (treated as a business trip; travel expenses covered by the company).
Company Overview
Glint Tech Solutions is a women-owned, global IT staffing and recruiting firm serving enterprise clients across the USA and Canada.
Project Description
A leading financial services client is seeking a Lead Site Reliability Engineer responsible at the expert level for ensuring the reliability, scalability, performance, and operational excellence of critical banking platforms and applications. This senior individual contributor will design, implement, and improve SRE practices across the software development lifecycle, working closely with application development, infrastructure, platform engineering, and business teams to enhance system resiliency through automation, observability, testing, and proactive operational management, while coaching and influencing others.
Key Responsibilities
- Design, implement, and support highly available, scalable, and resilient applications and cloud infrastructure following enterprise SRE best practices
- Define, implement, and monitor SLOs, SLIs, and error budgets for critical business services
- Develop observability strategies using Dynatrace, OpenTelemetry (OTel), distributed tracing, metrics, logging, dashboards, and alerting
- Analyze production telemetry to proactively identify performance bottlenecks, reliability risks, and capacity constraints
- Lead incident response for high-severity production events and facilitate Root Cause Analysis (RCA)
- Drive operational excellence through automation of deployments, recovery procedures, and reliability controls
- Design and execute automated regression testing strategies to validate stability and performance
- Create and maintain Infrastructure as Code (IaC) solutions using Terraform
- Support and optimize Microsoft Azure environments, including App Services, scaling, and deployment automation
- Utilize Azure Monitor, Application Insights, and Log Analytics to improve platform visibility
- Drive performance testing, resiliency testing, and disaster recovery preparedness
- Lead capacity planning, performance tuning, and workload optimization
- Develop operational runbooks, incident playbooks, and standard operating procedures
- Mentor engineers on observability, cloud engineering, automation, and SRE principles
- Adhere to Company risk and regulatory standards, policies, and controls
Mandatory Skills
- Strong hands-on experience with Dynatrace, OpenTelemetry (OTel), distributed tracing, metrics collection, and centralized logging
- Proven experience designing and executing automated regression testing frameworks
- Strong proficiency in Infrastructure as Code (IaC) using Terraform
- Experience with CI/CD pipelines, deployment automation, and operational tooling
- Expert knowledge of production systems monitoring, incident management, and operational troubleshooting
- Strong understanding of application performance management, distributed systems, and cloud-native architectures
- Strong experience with Microsoft Azure (App Services, Resource Groups, networking, scaling, deployment/release management)
- Experience with Azure Monitor, Application Insights, Log Analytics, and Azure dashboards/alerting
- Experience supporting cloud-native and hybrid infrastructure environments
- Demonstrated experience implementing SRE practices — SLOs, SLIs, error budgets, incident/problem management, RCA, reliability automation
- Ability to improve system reliability through performance tuning, capacity planning, and observability-driven insights
- Experience developing automated recovery mechanisms and self-healing solutions
- Knowledge of resiliency engineering patterns, disaster recovery planning, and high-availability architectures
Nice-to-Have Skills
- Experience supporting large-scale enterprise applications in regulated environments
- Experience working in Agile and DevOps operating models
- Ability to work autonomously and lead complex reliability initiatives
- Experience partnering with architecture, infrastructure, cybersecurity, and application development teams
- Scripting/automation experience with PowerShell, Python, or Bash
- Industry certifications in Azure, Terraform, Cloud Engineering, or Site Reliability Engineering
- Proven experience leading major incident response and post-incident improvement efforts
