Delivery Support Manager

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If you’re looking for a career where you can make a real impression, join HSBC and discover how valued you’ll be. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.

The Asia and Middle East Chief Operating Officer’s Office provides dedicated strategic and operational support for the Group Chief Operating Officer’s Office (GCOO) function across Asia and the Middle East. We work collaboratively with other teams internally and externally on the COOs behalf, providing business management, communications, strategy execution, change execution, financial management, governance and people engagement support. The team also provides support in day-to-day management of the markets in Asia and Middle East region covering the topics stated above and beyond.

We are currently seeking a high calibre professional to join our team as a Delivery Support Manager.

In this role you will Provide project management and delivery support for a defined area of the Falcon programme, working across businesses, infrastructure teams and multiple geographies to help ensure successful delivery. You’ll coordinate key activities, maintain clear visibility of progress and support effective decision-making through accurate, timely reporting.

Your responsibilities will include:

• Tracking milestones, deliverables and critical path activities, escalating issues where required.
• Identifying and analysing dependencies across workstreams, teams and geographies.
• Supporting cutover planning and readiness, including the coordination of key activities, risks and actions.
• Consolidating and reporting testing progress, highlighting risks, blockers and areas requiring management attention.
• Providing day-to-day delivery support to programme and workstream leads, helping to maintain momentum and resolve issues.
• Producing dashboards and management information, including KPI tracking, risk analytics and executive status visualisations.
• Preparing concise updates and insights for senior stakeholders to support governance, prioritisation and timely decision-making.
• Working collaboratively with stakeholders across the Group Chief Operating Officer function and the wider organisation to support effective programme execution.

To be successful you will need

• Project management experience including working across businesses & infrastructure teams and across multiple geographies will be an added advantage.
• Excellent verbal and written communications skills required in English; other language abilities are advantageous. A proven ability to communicate effectively and confidently at all levels across the Group.
• Experience working in a matrix organisation structure, and the ability to navigate stakeholders is preferred.
• Experience in financial budgeting (specially in project management) and strategic planning.
• Strong understanding of HSBC structures, processes and objectives across the Group.
• Understanding of external environment, such as regulatory, political, competitors etc.
• Proven ability to articulate complex issues concisely and in simple language to support problem analysis.
• Excellent skills of using MS Office (Excel, Power Point)

Opening up a world of opportunity: www.hsbc.com/careers

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